topic Re: locked out in Get Support

locked out

ecornet — Wed, 05 Jan 2022 18:12:58 GMT

Im locked out of my account. Don't remember the password. Don't remember the security question. Stupid chat bot was no help. Cant find a way to submit the request. Just want to update payment info

Re: locked out

popping — Mon, 14 Sep 2020 21:32:29 GMT

@ecornet

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - Use "forget password and answer to security question".

Re: locked out

esjliv — Mon, 14 Sep 2020 21:32:36 GMT

Hi @ecornet ,

If the forgot password is not working for you try a tab in incognito mode or/and clear your cache. Maybe even wait an hour and try again.

Is still issues contact the PM Moderators.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: locked out

cececece — Mon, 14 Sep 2020 21:35:09 GMT

i have the same problem!!!

Re: locked out

esjliv — Mon, 14 Sep 2020 21:41:35 GMT

Hello @cececece and @ecornet ,

If you are both having issues with your "forgot your password" option and SIMon is giving you grief, try the incognito TAB trick (don't know why this works sometimes, but it does!).

If still issues, send a private message directly to the moderators via this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: locked out

gpixel — Mon, 14 Sep 2020 21:44:14 GMT

@ecornet @cececece

when using SIMon

type "locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)