topic Re: Monthly subscription in Get Support

Monthly subscription

Laurent123 — Wed, 05 Jan 2022 18:12:52 GMT

Hi, can I start my next monthly subscription early if im out of data for this current month?

Re: Monthly subscription

geopublic — Mon, 14 Sep 2020 20:07:39 GMT

@Laurent123 Yes you can, you just need to submit a ticket to PM and ask them to renew your plan early.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Monthly subscription

gpixel — Mon, 14 Sep 2020 20:12:05 GMT

@Laurent123 hi yes if you would like the same plan you will need to add the plan amount and then message customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "no service"(this is not accurate, this is just to create a ticket)
(use the chat bubble options, then click "submit a ticket, click me" option)
make sure to check your inbox(top right corner envelope icon) periodically, for a response

you can switch to a higher or lower data plan without mod intervention. just make sure you have the plan amount in your "available funds" otherwise the change over will most likely fail