topic Re: Data Isn't working on phone. in Get Support

Data Isn't working on phone.

nigmea — Wed, 05 Jan 2022 18:12:44 GMT

Been working fine forever but it just stopped working recently. the APN seems correct.

Using Samsung galaxy s9+

Re: Data Isn't working on phone.

Triguy — Mon, 14 Sep 2020 18:22:23 GMT

Check your self serve account. If no data is showing then you have used up your allotment. You could buy an add on for 1 GB $15.

Re: Data Isn't working on phone.

dabr — Mon, 14 Sep 2020 18:19:56 GMT

@nigmea wrote:
Been working fine forever but it just stopped working recently. the APN seems correct.
Using Samsung galaxy s9+

@nigmea You may have used up all your data, perhaps due to some apps or a new app downloaded or changes to your phone? Check you account as mentioned and if the data line is missing then you need to either purchase an add-on, or renew early (can only be done through mods to same plan) or change to different plan to access more data depending upon when your next renewal cycle date is.

Re: Data Isn't working on phone.

nigmea — Mon, 14 Sep 2020 18:44:40 GMT

nah 212mb out of 4gb used

Re: Data Isn't working on phone.

dabr — Mon, 14 Sep 2020 18:47:12 GMT

@nigmea wrote:
nah 212mb out of 4gb used

@nigmea Try rebooting your phone.

Re: Data Isn't working on phone.

Rose25 — Mon, 14 Sep 2020 18:53:09 GMT

@nigmea

Reboot your phone, check the APN settings once again, make sure that your data is on.

If it doesn't work, you can contact the moderators

Re: Data Isn't working on phone.

geopublic — Mon, 14 Sep 2020 18:52:29 GMT

@nigmea post a screenshot of you APN settings.

Re: Data Isn't working on phone.

gpixel — Mon, 14 Sep 2020 18:54:43 GMT

@nigmea reset your network settings and leave your APN settings alone.

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

Re: Data Isn't working on phone.

niu_niu1101 — Mon, 14 Sep 2020 19:02:59 GMT

I would suggest you check your data usage in self service, then if it looks all good, maybe reboot your phone.

Re: Data Isn't working on phone.

nigmea — Mon, 14 Sep 2020 19:43:45 GMT

rebooted obviously still nothing

that's about it right there.

Re: Data Isn't working on phone.

nigmea — Mon, 14 Sep 2020 19:46:04 GMT

this worked amazingly. lol thank you!

the reset network under settings.

Re: Data Isn't working on phone.

geopublic — Mon, 14 Sep 2020 19:51:36 GMT

@nigmea wrote:
rebooted obviously still nothing

that's about it right there.

@nigmea Do the following:

Change Proxy to 74.49.0.18
Leave APN Type blank

Save your settings and restart your phone.

Hope this helps!

Re: Data Isn't working on phone.

Rose25 — Mon, 14 Sep 2020 19:49:25 GMT

@gpixel

Good thinking👍🙂

Re: Data Isn't working on phone.

RosieR — Mon, 14 Sep 2020 23:48:46 GMT

@nigmea wrote:
this worked amazingly. lol thank you!

the reset network under settings.

hi @nigmea nice to know that your issue has been solved by following @gpixel solution. Thank you for letting us know. Kudos to @gpixel 😊