topic Re: Porting a number in Get Support

Porting a number

Adamx — Wed, 05 Jan 2022 18:12:30 GMT

chatbot opens a moderator ticket. after completing the ticket it wont allow to be submitted. Anyway around this to reach a moderator?

Triguy — Mon, 14 Sep 2020 13:17:32 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Dunkman — Mon, 14 Sep 2020 13:33:10 GMT

As mentioned above you can private message moderator team, but supposedly that takes more time to respond from moderator.

Website can be finicky. Maybe try a different web browser, clear cache or go incognito mode. You can try to submit another ticket.

Adamx — Mon, 14 Sep 2020 14:41:00 GMT

Thanks for the suggestions... incognito window allowed the ticket to be submitted. Now its waiting time.....