topic Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months a in Get Support

Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months ago.

Robert5 — Wed, 05 Jan 2022 18:12:25 GMT

We have a SIM we haven't used for about 9 months, the phone broke, the number is gone and Iour account is gone- that is fine. Now we have a new phone and are wanting to use the SIM in it - but can't get past new account setup - it is saying 'invalid sim' in various browsers and incognito etc.

Any help appreciated.

Rob

Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 moths ag

Anonymous — Mon, 14 Sep 2020 02:16:36 GMT

@Robert5 wrote:
We have a SIM we haven't used for about 9 months, the phone broke, the number is gone and Iour account is gone- that is fine. Now we have a new phone and are wanting to use the SIM in it - but can't get past new account setup - it is saying 'invalid sim' in various browsers and incognito etc.
Any help appreciated.
Rob

You can't re-use a spent SIM. You need a new one.

Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months a

computergeek541 — Mon, 14 Sep 2020 02:16:38 GMT

@Robert5 wrote:
We have a SIM we haven't used for about 9 months, the phone broke, the number is gone and Iour account is gone- that is fine. Now we have a new phone and are wanting to use the SIM in it - but can't get past new account setup - it is saying 'invalid sim' in various browsers and incognito etc.
Any help appreciated.
Rob

Sorry, but sim cards can't be reused. You'll have to get a new one.

Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months a

RosieR — Mon, 14 Sep 2020 03:00:54 GMT

@Robert5 wrote:
We have a SIM we haven't used for about 9 months, the phone broke, the number is gone and Iour account is gone- that is fine. Now we have a new phone and are wanting to use the SIM in it - but can't get past new account setup - it is saying 'invalid sim' in various browsers and incognito etc.
Any help appreciated.
Rob

Hi @Robert5 as posted above by @computergeek541 and @Anonymous , sim card is not reusable. You have to buy another sim card. Check out Canadian Cell Supplies Public Mobile sim cards are on sale for $2.99. I ordered one and got it in 5 business days. I hope this helps.

Welcome back to Public Mobile! Cheers!

Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months a

Robert5 — Mon, 14 Sep 2020 03:04:02 GMT

Thanks,

I just bought a new sim, hoping to get a referral - put my number in and it wont accept that.

'Please enter a referral code.' (I have my code in there for sure)

How can I get past this? I am unable to create this account.

Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months a

Anonymous — Mon, 14 Sep 2020 03:06:52 GMT

@Robert5 wrote:
Thanks,
I just bought a new sim, hoping to get a referral - put my number in and it wont accept that.
'Please enter a referral code.' (I have my code in there for sure)
How can I get past this? I am unable to create this account.

If you're trying to use your old referral code from your now deactivated account...you can't.

Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months a

Robert5 — Mon, 14 Sep 2020 03:07:45 GMT

No - I have an active account - this is my son's that we are replacing. Tx.

Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months a

Anonymous — Mon, 14 Sep 2020 03:09:46 GMT

@Robert5 wrote:
No - I have an active account - this is my son's that we are replacing. Tx.

Check the characters oh's and zero's etc. Or use the link from the active account. Or copy/paste the code from the active account.

Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months a

Robert5 — Mon, 14 Sep 2020 03:12:28 GMT

yes- I am copy/pasting - when I enter it I get the check mark - just returns error when I submit account.

Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months a

Anonymous — Mon, 14 Sep 2020 03:15:32 GMT

@Robert5 wrote:
yes- I am copy/pasting - when I enter it I get the check mark - just returns error when I submit account.

Try waiting about an hour. And then either a different browser or incognito/privacy mode or clear cache/site cookies.

(yoink...did this get moved? 🙂 )

Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months a

computergeek541 — Mon, 14 Sep 2020 03:18:54 GMT

@Anonymous wrote:

(yoink...did this get moved? 🙂 )

possibly

This is about a new activation, and not about the self serve system.

Re: Getting 'invalid sim' trying to setup new account using SIM from previous phone on PM 9 months a

Robert5 — Mon, 14 Sep 2020 03:20:06 GMT

quite browser and used different email - and it seemed to work.

Thanks all.