topic Re: ASUS Zenfone 4 Max - how to use the data in Get Support

ASUS Zenfone 4 Max - how to use the data

VC59-public — Wed, 05 Jan 2022 18:12:18 GMT

I can see Public Mobile under Network but the data is not working. Can someone help! Thanks a lot.

Re: ASUS Zenfone 4 Max - how to use the data

Dunkman — Sun, 13 Sep 2020 23:18:27 GMT

@VC59-public

Does text and talk work? Did data ever work before with Public mobile? Which plan are you on?

Maybe try rebooting your phone. Network reset. Might need to check your APN Settings.

Re: ASUS Zenfone 4 Max - how to use the data

popping — Sun, 13 Sep 2020 23:28:44 GMT

@VC59-public

You need to configure your APN correctly to get your data working on your phone.

1. Restart your phone with your PM SIM card inserted and data enabled to let it configure your APN settings automatically.

2. If phone restart does not get your data working again, your need to configure your APN manually.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: ASUS Zenfone 4 Max - how to use the data

geopublic — Sun, 13 Sep 2020 23:46:25 GMT

@VC59-public Follow the article below to ensure that you have the correct APN settings:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: ASUS Zenfone 4 Max - how to use the data

VC59-public — Mon, 14 Sep 2020 01:12:21 GMT

Thanks for your reply. Text and talk work. I note that I can't edit the APN settings. According to the below articles, it seems to me that it won't work because of an Android 8.1 issue. I may need to leave Public Mobile!

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Calls-work-No-Data-Cannot-edit-add-APN-quot-Automatically-select/td-p/297067

Re: ASUS Zenfone 4 Max - how to use the data

VC59-public — Mon, 14 Sep 2020 01:13:12 GMT

Thanks for your reply. I note that I can't edit the APN settings. According to the below articles, it seems to me that it won't work because of an Android 8.1 issue. I may need to leave Public Mobile!

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Calls-work-No-Data-Cannot-edit-add-APN-quot-Automatically-select/td-p/297067

Re: ASUS Zenfone 4 Max - how to use the data

Anonymous — Mon, 14 Sep 2020 01:15:45 GMT

@VC59-public

Good of you to search but don't stop there. There are some known workarounds. Using a Freedom SIM or a couple others would allow editing. An off-google-play app apparently works. Some kind of texted file from Public Mobile might work.

This is not a problem with just Public Mobile.

Re: ASUS Zenfone 4 Max - how to use the data

VC59-public — Mon, 14 Sep 2020 01:15:56 GMT

Thanks everyone for your reply! I note that I can't edit the APN settings. According to the below articles, it seems to me that it won't work because of an Android 8.1 issue. I may need to leave Public Mobile!

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Calls-work-No-Data-Cannot-edit-add-APN-quot-Automatically-select/td-p/297067

Re: ASUS Zenfone 4 Max - how to use the data

geopublic — Mon, 14 Sep 2020 01:33:45 GMT

@VC59-public If that is the case a Freedom sim card can be used to enter the Public Mobile APN settings.

Another option is to submit a ticket to Public and ask them to send you a special text file that will automatically add the correct APN settings.

To submit a ticket hit the ? bottom right of your screen.

Re: ASUS Zenfone 4 Max - how to use the data

VC59-public — Mon, 14 Sep 2020 03:14:39 GMT

Thank you everyone for your help! I am glad to tell you that I have downloaded the AddAPN APP from Google Play and it works for me. This one is free. The key is: you have to remove your SIM card before you save the new APN you created.

Re: ASUS Zenfone 4 Max - how to use the data

Anonymous — Mon, 14 Sep 2020 03:17:24 GMT

@VC59-public wrote:
Thank you everyone for your help! I am glad to tell you that I have downloaded the AddAPN APP from Google Play and it works for me. This one is free. The key is: you have to remove your SIM card before you save the new APN you created.

Thanks for the update. Nice to know of another app. And officially on Google Play.

Re: ASUS Zenfone 4 Max - how to use the data

Korth — Mon, 14 Sep 2020 06:19:54 GMT

@Anonymous wrote:
This is not a problem with just Public Mobile.

Actually it might be a problem with just Public Mobile.

Pushed APNs are user-selectable, "as delivered" but no editing or required.

All the tier-one and tier-two operators (Telus, Koodo, Bell, Virgin, Rogers, Fido) push their APNs. In my area, at least.

Freedom/Shaw do, too, though only in their Zones.

I don't know if Lucky and Chatr do. I think they might, I have no way to confirm. But if they do then Public Mobile is the only holdout, the only Big Three/Four operator whose customers experience a problem with UI-locked phones.