topic Re: Samsung A21 in Get Support

Samsung A21

Simon06 — Wed, 05 Jan 2022 18:11:35 GMT

would it be possible to add the Samsung A21 to the compatibility list. I have joined the network but can't connect to network.

Please help

Thanks, Simon

Re: Samsung A21

Dunkman — Sat, 12 Sep 2020 16:16:23 GMT

@Simon06

Your phone should work with Public mobile. It is compatible.

Here are the specs:

https://www.gsmarena.com/samsung_galaxy_a21-10172.php

You may need to troubleshoot further.

Was your credit card charged? In self service, account status active?

Maybe reboot your phone? network reset?

Re: Samsung A21

Anonymous — Sat, 12 Sep 2020 16:18:44 GMT

@Simon06 wrote:
would it be possible to add the Samsung A21 to the compatibility list. I have joined the network but can't connect to network.
Please help
Thanks, Simon

So you've activated an account and you've inserted your SIM?

Calls in/out? Texts in/out?

Try turning on cell data and then restarting the phone.

Re: Samsung A21

Staliger — Sat, 12 Sep 2020 16:20:07 GMT

@Simon06 Did you port the number or a brand new activation? Check your self-service account first. Is it active? Your phone should work with PM. Then try to turn off your phone for a few mins and turn it back. Also, lost/stolen feature is available through self-service and can be used for a few mins. Fly mode for a few mins can help as well.

Re: Samsung A21

gpixel — Sat, 12 Sep 2020 20:13:25 GMT

@Simon06 reset your network settings

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

Re: Samsung A21

Simon06 — Sun, 13 Sep 2020 00:03:49 GMT

Thank you so much

Re: Samsung A21

Simon06 — Sun, 13 Sep 2020 00:04:29 GMT

thanks!!!

Re: Samsung A21

Simon06 — Sun, 13 Sep 2020 00:04:54 GMT

Thank you!

Re: Samsung A21

helenhelen — Sun, 18 Oct 2020 21:20:00 GMT

I am hoping to get this phone too and it is not on the compatibility list on the PM website (that list really needs updating as it doesn't even have last year's model, the A20). I found this thread so I assume it is compatible then!

Re: Samsung A21

helenhelen — Sun, 18 Oct 2020 21:24:31 GMT

what does it mean here when it says LTE is not compatible (I am assuming this is the correct phone)? https://www.frequencycheck.com/carrier-compatibility/PraAsq0/samsung-sm-a217f-dsn-galaxy-a21s-2020-dual-sim-td-lte-emea-32gb-samsung-a217/public-mobile-canada

Re: Samsung A21

computergeek541 — Sun, 18 Oct 2020 21:48:39 GMT

@helenhelen wrote:
what does it mean here when it says LTE is not compatible (I am assuming this is the correct phone)? https://www.frequencycheck.com/carrier-compatibility/PraAsq0/samsung-sm-a217f-dsn-galaxy-a21s-2020-dual-sim-td-lte-emea-32gb-samsung-a217/public-mobile-canada

Please do not use the information on that page. The information on that part of the website has incorrect information. Public Mobile does not support 2G GSM whatsoever, and the LTE bands listed by this site for Public Mobile are incomplete.