topic SIM Issues in Get Support

SIM Issues

lucyeyford — Wed, 05 Jan 2022 18:10:47 GMT

Hi! I bought my SIM card around 2 weeks ago and I have had no issues with it until now. On random, my iPhone will say "No SIM card Installed" when my SIM card is in the tray. I have to remove the tray and put it back in again for it to work.

Re: SIM Issues

gpixel — Fri, 11 Sep 2020 18:16:20 GMT

@lucyeyford try resetting your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

if it happens again try toggling airplane mode on/off instead of removing the sim

Re: SIM Issues

lucyeyford — Fri, 11 Sep 2020 18:53:59 GMT

It works again when I turn on and off airplane mode, but is there anyway to permanently fix the issue as it is happening almost every 20 minuets.

Re: SIM Issues

gpixel — Fri, 11 Sep 2020 20:29:15 GMT

@lucyeyford login to your self serve and toggle the lost/stolen feature under "plans and add-ons" tab

you might also have a defective sim. the sim tray can also have too much movement inside. you can't try putting a little piece of paper on the backside of the sim to try and create a better fit.

otherwise contact customer support mods to reset your service from their end.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: SIM Issues

lucyeyford — Fri, 11 Sep 2020 19:40:29 GMT

And I am missing important phone calls because it is going straight to voicemail.

Re: SIM Issues

CFPartDeux — Fri, 11 Sep 2020 22:23:35 GMT

@gpixel wrote:
the sim tray can also have too much movement inside. you can't try putting a little piece of paper on the backside of the sim to try and create a better fit.

@lucyeyford You'll only know for sure after trying it, but the solution I quoted above was what did the trick for me, with my wife's old Samsung S3. After experimenting with swapping in/out different SIM cards, when re-installing the SIM my wife had in that phone, it would say, "Emergency calls only - no SIM installed", or something similar, so all it took, was the aforementioned small piece of paper to exert a little extra downward pressure on the SIM, to make a better connection to the contacts in the phone's SIM slot.

Re: SIM Issues

ZachsMom — Sat, 12 Sep 2020 14:21:37 GMT

I am having the same issue! Brand new account and after over 48 hours of messing around I am 100% convinced the SIM is defective!! Bogged frustration is ZERO customer service support this far!! Hope you get your issue solved soon!