topic New Account help in Get Support

New Account help

Ryeguy — Wed, 05 Jan 2022 18:10:23 GMT

I am having issues switching from Rogers to Public Mobile. I was told I need to privately message a moderator in order to confirm my Rogers account number and iPhone IEMI number.

I have no idea how to do this and Simon is not helpful. Can a moderator please message me so I can pass along this information and get my account moved.

thank you.

Re: New Account help

computergeek541 — Fri, 11 Sep 2020 03:09:47 GMT

@Ryeguy wrote:
I am having issues switching from Rogers to Public Mobile. I was told I need to privately message a moderator in order to confirm my Rogers account number and iPhone IEMI number.

I have no idea how to do this and Simon is not helpful. Can a moderator please message me so I can pass along this information and get my account moved.

thank you.

Please go back to https://publicmobile.ca.ada.support/chat and type "port request". If that's what you already did, you can send a private message by clicking on: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If at all possible, you'd be better off skipping the IMEI and providing the Rogers account number instead.

Re: New Account help

Anonymous — Fri, 11 Sep 2020 03:10:36 GMT

@Ryeguy wrote:
I am having issues switching from Rogers to Public Mobile. I was told I need to privately message a moderator in order to confirm my Rogers account number and iPhone IEMI number.

I have no idea how to do this and Simon is not helpful. Can a moderator please message me so I can pass along this information and get my account moved.

thank you.

You should be able to do this unassisted during activation. Your IMEI can be found in your phone settings or by dialing *#06#.

Re: New Account help

AE_Collector — Fri, 11 Sep 2020 04:27:29 GMT

If I understand it correctly you only have to do this if you already have activated on PM with a new number and NOW want to port your existing Rogers number in. If porting the existing number in as part of the new activation here it should work. Keep in mind that your number being released by Rogers might take a couple of hours after you complete the activation.

AE_Collector