topic Re: Account reset button bugged in Get Support

Account reset button bugged

noved — Wed, 05 Jan 2022 18:09:55 GMT

Whenever I try to reset the password for my account it shows this error saying 'ForgotPassword/LoginUnsuccessfulUser_LoginDisabled'
Just was wondering if there is a way to fix this or even a way to delete the account with my phone number on it.

Re: Account reset button bugged

esjliv — Thu, 10 Sep 2020 23:04:18 GMT

Hello @noved ,

You could try waiting an hour, as that sometimes helps to reset everything.

If still having issues contact the moderators if the Forget your password option is not working for you.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account reset button bugged

noved — Thu, 10 Sep 2020 23:08:33 GMT

Thanks!

Re: Account reset button bugged

Anonymous — Thu, 10 Sep 2020 23:10:22 GMT

@noved

What are trying to do by the way? Maybe what you're trying to do can be done in the 611 system.