topic Re: Phone Compatibility in Get Support

Phone Compatibility

legaultsa78 — Wed, 05 Jan 2022 18:09:48 GMT

Can you please confirm if a Moto e6 phone is compatible with Public Mobile?

Thanks!

Re: Phone Compatibility

dabr — Thu, 10 Sep 2020 17:41:51 GMT

@legaultsa78 wrote:
Can you please confirm if a Moto e6 phone is compatible with Public Mobile?

Thanks!

@legaultsa78 I think your phone should be compatible with PM. Make sure it's unlocked too.

Here's a link to check for compatibility: https://www.publicmobile.ca/get-started

Re: Phone Compatibility

Triguy — Thu, 10 Sep 2020 17:43:13 GMT

It should be compatible. Also make sure it is unlocked.

https://m.gsmarena.com/motorola_moto_e6-9682.php

Re: Phone Compatibility

gblackma — Thu, 10 Sep 2020 17:43:16 GMT

@legaultsa78 if this is the phone https://www.gsmarena.com/motorola_moto_e6-9682.php then its 100% compatible has both the required 3g and 4g LTE bands. Make sure its unlocked and keep your previous providers account active to port your number. The port will close it once its completed.

Here's 4 articles on activation and porting and the Refer a friend reward if you need them:
1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Phone Compatibility

esjliv — Thu, 10 Sep 2020 17:59:41 GMT

Hi @legaultsa78,

To test whether your phone i’s compatibility with our network and not marked as lost or stolen, ~~click here.~~

Public Mobile uses the following frequency bands. Do you know if your phone has these?

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).

Your phone is not in the list; but that does not mean it isn't compatible as the list on the PM website does not include ALL compatible models.

Do you know someone with a Public Mobile account? If so, try their SIM in your phone and try calling and texting in and out with it. That is a great test.

Reboot your phone first after you insert the SIM though.

Re: Phone Compatibility

geopublic — Thu, 10 Sep 2020 19:45:31 GMT

@legaultsa78 Yes it will work. In fact, other members currently active on this forum are currently using that exact phone. 😀