topic Re: Puk and sim code in Get Support

Puk and sim code

Public86 — Wed, 05 Jan 2022 18:09:43 GMT

Need to enter PUK code

Re: Puk and sim code

Anonymous — Thu, 10 Sep 2020 13:52:35 GMT

@Public86 wrote:
Need to enter PUK code

What exact message is the phone showing?

Re: Puk and sim code

Triguy — Thu, 10 Sep 2020 13:58:46 GMT

Here is an explaination by one if the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: Puk and sim code

Public86 — Thu, 10 Sep 2020 18:08:43 GMT

It runs me through a cycle of ... enter sim pin, then enter 8 digit puk code , then reset phone pin twice and after processing sim puk phone codes the cycle continues and no progress is made

Re: Puk and sim code

gpixel — Thu, 10 Sep 2020 18:12:01 GMT

@Public86 try entering the default sim pin 1234

Re: Puk and sim code

Anonymous — Thu, 10 Sep 2020 18:17:52 GMT

@Public86 wrote:
It runs me through a cycle of ... enter sim pin, then enter 8 digit puk code , then reset phone pin twice and after processing sim puk phone codes the cycle continues and no progress is made

Did you read the post from Triguy?

Were you able to tell us exactly what the phone says?

Be careful trying a bunch of times as you may just ruin the SIM anyway.

Do you remember if you had set a SIM PIN once upon a time thinking you were being all secure and all?

What is the make/model/submodel of the phone?