topic Re: No self serve, no phone! in Get Support

No self serve, no phone!

ChrysD — Wed, 05 Jan 2022 18:09:38 GMT

I JUST activated my new sim in a new phone but hadn’t set up Self Serve yet. Psycho bf steals phone and I cant report it stolen or stop any auto payments without the actual phone. What do I do??

Re: No self serve, no phone!

Dunkman — Thu, 10 Sep 2020 12:56:38 GMT

@ChrysD

Sorry to hear about your troubles.

If you can't access self service, you will need to contact moderator

To contact moderator via 2 methods:

Ticketing system - faster response time

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator. Type: Contact moderator. Follow the prompts to submit ticket.

2 Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Moderators usually respond within a few hours. Check the envelope icon on the right upper corner up website.

Re: No self serve, no phone!

gblackma — Thu, 10 Sep 2020 12:58:58 GMT

@ChrysD if you can't prove ownership, report your credit card lost and get a replacement card. Don't forget to update any bills that may be affected. Stay safe.

Re: No self serve, no phone!

ChrysD — Thu, 10 Sep 2020 13:00:05 GMT

I have EVERYTHING paid by my credit card. To report it stolen I would have to get in touch with every single company and bill payment I have auto pay set up with. Thank you for your advice, but no!