topic Re: Transferring number - won't let me insert serial number in Get Support

Transferring number - won't let me insert serial number

7sd5 — Wed, 05 Jan 2022 18:09:36 GMT

I am trying to transfer a number but the box that asks for the serial number won't allow me to enter any information. I don't have an account number because my plan was a corporate account so I have no information to enter in that box. This is getting very frustrating.

Re: Transferring number - won't let me insert serial number

zblackma — Thu, 10 Sep 2020 12:03:05 GMT

@7sd5 they are asking for the imei number dial *#06# to get it

Re: Transferring number - won't let me insert serial number

Dunkman — Thu, 10 Sep 2020 12:33:41 GMT

@7sd5

From my understanding, you can't port a corporate number to a PM personal account. You will need to call your original carrier and transfer the corporate account to a personal account. Then you will get an account number to get the phone number ported.

Re: Transferring number - won't let me insert serial number

jqian — Fri, 11 Sep 2020 13:31:11 GMT

I can say absolutely from my own experience that you can port a number from a corporate plan to PM. I did that with Bell corporate.

Either IMEI or better Account number works.