topic Re: PUK code in Get Support

PUK code

Noelan26 — Wed, 05 Jan 2022 18:09:26 GMT

how do I get my PUK code?

Re: PUK code

Anonymous — Thu, 10 Sep 2020 01:02:45 GMT

@Noelan26 wrote:
how do I get my PUK code?

What exact message is your phone giving you to want a PUK code?

Re: PUK code

esjliv — Thu, 10 Sep 2020 01:18:30 GMT

Hi @Noelan26 ,

Some ways to obtain it.

See here:

https://www.digitalcitizen.life/get-puk-code-sim-card

Re: PUK code

gpixel — Thu, 10 Sep 2020 01:20:09 GMT

@Noelan26 if it's a network unlock pin then contact Samsung

if it's a 8 digit sim PUK then contact customer support

click on the question mark chat bubble to the bottom right of your screen
type "PUK code"
(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: PUK code

Noelan26 — Thu, 10 Sep 2020 01:42:29 GMT

I sent the ticket

I got a response but how do I reply back?

there is no reply button?

Re: PUK code

Noelan26 — Thu, 10 Sep 2020 01:45:19 GMT

It says

enter your PUK code and on my SIM card there is nothing

Re: PUK code

Anonymous — Thu, 10 Sep 2020 01:48:37 GMT

@Noelan26 wrote:
I sent the ticket
I got a response but how do I reply back?
there is no reply button?

Click on the envelope in the upper right of this window. That is the private message system.

Click on the subject line of the message to fully read it.

There you'll find a reply button.

Re: PUK code

computergeek541 — Thu, 10 Sep 2020 02:38:47 GMT

@esjliv wrote:
Hi @Noelan26 ,

Some ways to obtain it.
See here:
https://www.digitalcitizen.life/get-puk-code-sim-card

On that website, it says to use one of 3 methods:

1. "Get the PUK code from the SIM card packaging"

2. "Sign in on your mobile carrier's website to get the PUK code"

3. "Call your mobile carrier to get the PUK code"

None of the above methods will work. The PUK is not on the packaging of Public Mobile sim cards. There also isn't any way to view the sim cards's PUK in the self serve website, and there's no way to call Public Mobile since there is no call centre.

Re: PUK code

esjliv — Thu, 10 Sep 2020 02:37:35 GMT

@computergeek541 , noted - thanks!