topic Re: wrong number accidentally ported in Get Support

wrong number accidentally ported

ahm3dag — Wed, 05 Jan 2022 18:09:22 GMT

Hi i recently signed up for public mobile and accidentally made a typo for my number. I'm pretty sure the number I gave is someone elses number and I would like to keep my old number. Is there any way I can go about this? I have submitted a ticket but I'm not sure the ticket was accurate in the options it gave me for my problem so I'm posting on this forum. Thank you.

Re: wrong number accidentally ported

gpixel — Wed, 09 Sep 2020 23:56:15 GMT

@ahm3dag best thing to do is wait for a response

Re: wrong number accidentally ported

gblackma — Wed, 09 Sep 2020 23:58:27 GMT

@ahm3dag only the moderators can help you with this. You have to wait for their response. Stay safe.

You will get an opportunity to explain further when they reply to you.

Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.

Re: wrong number accidentally ported

computergeek541 — Wed, 09 Sep 2020 23:59:29 GMT

@ahm3dag

Members can give you advice but only moderarors can fix an account issue. They can certainly fix an incorrect phone number on a porting request.

Re: wrong number accidentally ported

Luddite — Thu, 10 Sep 2020 00:01:37 GMT

@ahm3dag Relax, your port will fail because the phone number and your account number won't match. Waiting for the moderators will delay things, so be sure to keep your old number active; only active phone numbers may be transferred.