topic Re: 90-Day Plan WITHOUT Text in Get Support

90-Day Plan WITHOUT Text

newpublicmobile — Tue, 04 Jan 2022 18:28:08 GMT

I am currently experiencing the below issue. This post is mean to serve the knowledge base for new users who experience the below scenario.

Scenario:

Incorrect 90-Day Plan Chosen

New User to PM
90-Day Plan for $120
Province Wide Calling
NO TEXT PACKAGE
6gb Data

Intended 90-Day Plan

New User to PM
90-Day Plan for $120
Province Wide Calling
GLOBAL TEXT
6gb Data

From my research, please follow the below process. Note that the process is meant to apply to the exact above scenario. Future plan and/or price changes may make this process obsolete.

Register for a new account in the Public Mobile Community
Option 1: Private Message a Moderator
1. Private Message a MODERATOR (ie: @Shazia_K, @Mary_M, @Saray_O) with your scenario, phone number, and account number.
2. Wait patiently for a response
Option 2: Tag a MODERATOR in a Community Post
1. Create a new community message and tag a MODERATOR (ie: @Shazia_K, @Mary_M, @Saray_O)
2. It is important NOT to put any personal information in the post as it is a public forum (everyone will be able to see it)
  1. A great resource on how/when to Contact a Moderator: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452
3. Wait patiently for a response

Hope this helps future users who experience the same issue.

Re: 90-Day Plan WITHOUT Text

CaNuCk07 — Tue, 31 Jan 2017 16:04:58 GMT

THanks for the post! thats how the community works, learning from each other.

Re: 90-Day Plan WITHOUT Text

ShawnC13 — Tue, 31 Jan 2017 16:08:49 GMT

@newpublicmobile That is a good post thanks for sharing, it should help out many members. But you have also basically tagged the mods 6 times to something that doesn't need any support. Not sure how it would work but next time maybe try @ Shazia_K I don't think that made a link or notified them.

Re: 90-Day Plan WITHOUT Text

WearySky — Tue, 31 Jan 2017 16:11:27 GMT

Technically, this isn't really specific to your scenario, @newpublicmobile. This is the basic steps required to get support from the mods on ANY issue you might have, really. Either PM the mods and give them your info, or create a new thread and tag the mods. 🙂

Re: 90-Day Plan WITHOUT Text

TheOldVR — Tue, 31 Jan 2017 16:57:03 GMT

@WearySky wrote:
Technically, this isn't really specific to your scenario, @newpublicmobile. This is the basic steps required to get support from the mods on ANY issue you might have, really. Either PM the mods and give them your info, or create a new thread and tag the mods. 🙂

^^This. Nice summary btw...

Re: 90-Day Plan WITHOUT Text

Mary_M — Tue, 31 Jan 2017 17:08:59 GMT

Hey @newpublicmobile,

Thank you for sharing!

We're sorry to hear that you forgot to add a service. It's normal for the system to ask you for the entire payment, because once a plan is activated, another service can't be added without the intervention of a mod. On the other hand, it's a simple fix for us - and I'm pleased to inform you that I already made the changes on your account.

Simply power cycle your phone and everything should be working 🙂

Welcome to Public Mobile!

Mary

Re: 90-Day Plan WITHOUT Text

newpublicmobile — Tue, 31 Jan 2017 17:31:14 GMT

And there we have it, not even half a day since I contacted the Mods, and the issue is resolved. Kudos to PM!

Re: 90-Day Plan WITHOUT Text

Mary_M — Tue, 31 Jan 2017 17:39:58 GMT

Cheers @newpublicmobile