topic forgot user name and password in Get Support

forgot user name and password

Gracezhu — Wed, 05 Jan 2022 18:08:23 GMT

Sorry that I totally forgot my user name and password. How I can find them back? Thanks

Re: forgot user name and password

gblackma — Tue, 08 Sep 2020 23:54:37 GMT

@Gracezhu your username is the email address that you used to sign up. If you no longer have access to the email address. Then contact the moderators, give them the email address that you would like to associate with your self service and ask them to add it to you. Also ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: forgot user name and password

iliketotalk — Tue, 08 Sep 2020 23:55:20 GMT

@Gracezhu wrote:
Sorry that I totally forgot my user name and password. How I can find them back? Thanks

@Gracezhu try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: forgot user name and password

popping — Wed, 09 Sep 2020 00:57:13 GMT

@Gracezhu

Your self-serve account username is your email address.

Have you try the Forgot your password link on the login page to reset your password?

You need your working email account to receive your password reset link and your answer to your security question. If you forgot your answer to your security question, create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - "forget password and answer to security question"