topic Change a data add on plan in Get Support

Change a data add on plan

Gursewak_sohal — Wed, 05 Jan 2022 18:08:01 GMT

Does anyone know how to change a data add on plan from Us roaming to Normal Data ( canadian)

I by mistake bought a us data roaming data now it not working i need to change it to normal data ?

Re: Change a data add on plan

geopublic — Tue, 08 Sep 2020 21:41:23 GMT

@Gursewak_sohal You would need to submit ticket to PM explain the error.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Change a data add on plan

Anonymous — Tue, 08 Sep 2020 21:42:56 GMT

@Gursewak_sohal - There is no way to change an add-on. That said, if you *just* did it now, the moderators might be willing to make the adjustment for you. Click on the Get help link at the top, and follow the steps with SiMon the chatbot, in order to open a ticket with the moderators. Technically, they are not obliged to correct it...

Re: Change a data add on plan

gblackma — Tue, 08 Sep 2020 21:43:06 GMT

@Gursewak_sohal PM is a prepaid service and there are no refunds. Try contacting the moderators and ask them nicely to reverse the wrong add on and to add the right one for you. If there is any price difference use the one time payment option in your self service account to add the required funds. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.