topic Re: Account in Get Support

Account

kvarathar — Wed, 05 Jan 2022 18:07:02 GMT

When I call 611, it says I still owe $4.00. What is this! Please explain

Re: Account

Anonymous — Mon, 07 Sep 2020 15:41:53 GMT

@kvarathar wrote:
When I call 611, it says I still owe $4.00. What is this! Please explain

Perhaps you got a referral credit and maybe your own referral but you didn't set up autopay and you're on the $15 plan. $4 owing.

Are you sure it's not saying what your balance is?

Re: Account

hairbag1 — Mon, 07 Sep 2020 15:42:02 GMT

@kvarathar wrote:
When I call 611, it says I still owe $4.00. What is this! Please explain

If you have a credit card or debit set to Autopay...not to worry. When renewal happens the $4 will come out then.

Re: Account

kvarathar — Mon, 07 Sep 2020 15:42:38 GMT

To my question, the answer I received was 0 bravos. This is not clear. Please explain

Re: Account

gblackma — Mon, 07 Sep 2020 15:45:01 GMT

@kvarathar 611 usually tells you the credit balance on your account. Not if you owe money. Log into your self service account to see exactly what it is. Stay safe.

Re: Account

Anonymous — Mon, 07 Sep 2020 15:44:35 GMT

@kvarathar wrote:
To my question, the answer I received was 0 bravos. This is not clear. Please explain

Perhaps looking at your self-serve would be more helpful. Maybe post a screen snip of your overview page and we can help you figure it out.

Blank out personal info of course.

Re: Account

kvarathar — Mon, 07 Sep 2020 15:45:23 GMT

I have set for auto pay. Yet is says, I owe $4. This is disturbing.

Re: Account

hairbag1 — Mon, 07 Sep 2020 15:46:26 GMT

@kvarathar wrote:
To my question, the answer I received was 0 bravos. This is not clear. Please explain

Which plan have you subscribed to ? Check your account to see which (if any) Rewards you've accumulated. (Autopay, Community Rewards, Friend Referral)

Re: Account

Anonymous — Mon, 07 Sep 2020 15:49:32 GMT

@kvarathar wrote:
I have set for auto pay. Yet is says, I owe $4. This is disturbing.

gblackma and I have said that the 611 service gives your balance...not amount owing.

Your overview page will have all the answers.

Re: Account

esjliv — Mon, 07 Sep 2020 15:54:17 GMT

@kvarathar wrote:
I have set for auto pay. Yet is says, I owe $4. This is disturbing.

Hi @kvarathar ,

So I just called 611 to check this. It says "your current account balance is $10".

This matches what it says in my SELF SERVE My Account:

This means, though, that this $10 will go TOWARDS my next renewal.

So if your message says "your current account balance is $4", then this is "kinda" a credit to your account, and if you have the $15 Plan, you will only have to pay $11.

I recommend checking your My Account, hopefully, it will become more clear.

https://selfserve.publicmobile.ca/

Make sense?

kvarathar - click this

Anonymous — Mon, 07 Sep 2020 16:00:47 GMT

@kvarathar wrote:
To my question, the answer I received was 0 bravos. This is not clear. Please explain

I wonder if you might not be opening to the thread itself and seeing only a repeat of your question. To see the whole conversation you need to go down into it. You do that by clicking on a subject line.

Re: Account

geopublic — Mon, 07 Sep 2020 16:14:25 GMT

@kvarathar The balance of $4 reported are funds that are in your account. I'm assuming that that you signed up for Auto-Pay during activation. The $4 will be used during your next plan renewal. So it will be (plan cost) - $4.

Re: Account

LurganIeUk — Mon, 07 Sep 2020 16:49:02 GMT

@kvarathar wrote:
I have set for auto pay. Yet is says, I owe $4. This is disturbing.

Does it say you owe $4 for your NEXT billing?

Re: Account

LurganIeUk — Mon, 07 Sep 2020 16:55:22 GMT

Unfortunately I have a balance on my account. Can you look at yours and show us?