topic Re: forgot password and account locked in Get Support

forgot password and account locked

Ravi1971 — Wed, 05 Jan 2022 18:06:59 GMT

I decide to buy an 30$ plan with autopay than I try to get in my account and its show that the password is incorrect than I try to do the password reset and its show: your account is locked please contact public mobile. Please help me

Thanks

edited by computergeek541: phone number removed

Re: forgot password and account locked

iliketotalk — Mon, 07 Sep 2020 13:14:20 GMT

@Ravi1971 wrote:
I decide to buy an 30$ plan with autopay than I try to get in my account and its show that the password is incorrect than I try to do the password reset and its show: your account is locked please contact public mobile. Please help me

@Ravi1971 try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner

Re: forgot password and account locked

esjliv — Mon, 07 Sep 2020 13:16:53 GMT

Hi @Ravi1971

This is a public forum, please edit your post to remove any personal information. To edit it, hit the 3 dots at top, right of your post.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

https://publicmobile.ca.ada.support/chat/

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: forgot password and account locked

RossN — Mon, 07 Sep 2020 13:18:10 GMT

@Ravi1971 wrote:
I decide to buy an 30$ plan with autopay than I try to get in my account and its show that the password is incorrect than I try to do the password reset and its show: your account is locked please contact public mobile. Please help me

xxxxxxxxxxx
xxxxxxxxxx
Thanks

@Ravi1971 contact a moderator click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator say you want a password reset check the envelope top right corner for a reply response time is 2 to 48 hours

Re: forgot password and account locked

Triguy — Mon, 07 Sep 2020 13:25:32 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: forgot password and account locked

hairbag1 — Mon, 07 Sep 2020 14:49:56 GMT

I decide to buy an 30$ plan with autopay than I try to get in my account and its show that the password is incorrect than I try to do the password reset and its show: your account is locked please contact public mobile. Please help me

Ravinthiran
xxx-xxxx <-------
Thanks

@computergeek541

Re: forgot password and account locked

Rosguru — Wed, 14 Oct 2020 01:57:19 GMT

Re Entering wrong password for account, perhaps Public Mobile should not limit the amount of attempts to 2 tries. Perhaps as many as 5?

Re: forgot password and account locked

computergeek541 — Wed, 14 Oct 2020 02:01:13 GMT

@Rosguru wrote:
Re Entering wrong password for account, perhaps Public Mobile should not limit the amount of attempts to 2 tries. Perhaps as many as 5?

The limit is more than 2 attempts. I do believe that the limit gets lowered if the you're never logged in successfully after a previous time-based lockout.

Re: forgot password and account

computergeek541 — Tue, 30 Nov 2021 10:31:40 GMT

Re: forgot password To get into my phone and it is locked

computergeek541 — Tue, 30 Nov 2021 10:36:30 GMT