topic Re: Issue with submitting tickets in Get Support

Issue with submitting tickets

CorinAndrea123 — Wed, 05 Jan 2022 18:06:39 GMT

I'm new to Public Mobile and I'm having an issue submitting tickets. I fill out everything but the button on the bottom is still greyed out and not clickable. Am I doing something wrong?

Re: Issue with submitting tickets

gblackma — Sun, 06 Sep 2020 21:25:23 GMT

@CorinAndrea123 when that happens, something is filled out properly. Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Issue with submitting tickets

RossN — Sun, 06 Sep 2020 21:24:15 GMT

@CorinAndrea123 wrote:
I'm new to Public Mobile and I'm having an issue submitting tickets. I fill out everything but the button on the bottom is still greyed out and not clickable. Am I doing something wrong?

hi you may need to contact a moderator for assistance to contact a moderator click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator

check the envelope top right corner for a reply response time is 2 to 48 hours

Re: Issue with submitting tickets

CorinAndrea123 — Sun, 06 Sep 2020 21:24:44 GMT

Thank you! I've sent emails to the moderators directly but I thought it'd be good to also be able to submit tickets.

Re: Issue with submitting tickets

gblackma — Sun, 06 Sep 2020 21:26:35 GMT

@CorinAndrea123 as long as you get the required help. Stay safe.