topic Re: Forgot email and pin in Get Support

Forgot email and pin

moonirb — Wed, 05 Jan 2022 18:06:28 GMT

Trying to pay my public mobile phone number have enough money in there but plan won’t activate. And forgot all my info to get into my account. How can I reset this? Please help, been without a phone for 2 days!

Re: Forgot email and pin

dabr — Sun, 06 Sep 2020 17:47:43 GMT

@moonirb wrote:
Trying to pay my public mobile phone number have enough money in there but plan won’t activate. And forgot all my info to get into my account. How can I reset this? Please help, been without a phone for 2 days!

@moonirb Send a private message to Moderator_Team if the password reset link isn't working for you. You can use this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW have your tried paying by dialing 611?

Check your message box (envelope icon top right) for a response from moderators.

Re: Forgot email and pin

Anonymous — Sun, 06 Sep 2020 17:49:18 GMT

@moonirb wrote:
Trying to pay my public mobile phone number have enough money in there but plan won’t activate. And forgot all my info to get into my account. How can I reset this? Please help, been without a phone for 2 days!

What happens when you dial 611?

If you were on autopay, is the payment card still valid?

If so, then you can use the 611 service to make a payment using that card.

Or buy a voucher in stores or online. Or do an instant top-up from some stores.

Re: Forgot email and pin

Triguy — Sun, 06 Sep 2020 18:15:57 GMT

You can also make a payment using recharge.com or ding.com but there a service charge.