topic Re: International texting to Russia does not work in Get Support

International texting to Russia does not work

irinaa — Wed, 05 Jan 2022 18:06:25 GMT

I moved from Rogers to Public Mobile last week, and since then my relatives in Russia no longer receive texts from me. I am on the 25$ plan which says it is supposed to include unlimited international texting. Do I need to do anything to activate that?

I have a Samsung S9 and it's on Android 10. I have tried using the default Samsung's messaging app as well as Android Messages.
When I send a message to a Russian number, it looks normal on my side (says Delivered) but they don't receive any texts from me. This has never happened before when I was with Bell or Rogers.

Any thoughts on what may be going on here?

EDIT: forgot to say that I can receive message from them. We tested with multiple numbers from different carriers.

Re: International texting to Russia does not work

gblackma — Sun, 06 Sep 2020 16:20:40 GMT

@irinaa I assume you are using the correct exit code 011 7 or +7. Stay safe.

Re: International texting to Russia does not work

irinaa — Sun, 06 Sep 2020 16:22:28 GMT

@gblackma yes, I am. I am using the same numbers (start with +7) that I've always been.

Re: International texting to Russia does not work

gblackma — Sun, 06 Sep 2020 16:27:58 GMT

@irinaa Try restarting your phone and sending an sms message to eliminate if its the size of the message. Ask them to send you an sms and mms message. Report if this works or fails.

Re: International texting to Russia does not work

hairbag1 — Sun, 06 Sep 2020 16:32:36 GMT

Might be a problem on the receiving end. Make sure that they haven't somehow Blocked your texts.

Re: International texting to Russia does not work

irinaa — Sun, 06 Sep 2020 16:34:26 GMT

@gblackma Both them and I tried restarting,. Unfortunately no success. I've tried sending both SMS and MMS (even trying having Data enabled) and they did not receive anything.
They only tried sending me SMS because their plan does not support MMS. I receive their messages no problem.
We also tried both in English and Cyrillic just to make sure it's not the alphabet that is causing the issues.

Re: International texting to Russia does not work

irinaa — Sun, 06 Sep 2020 16:36:05 GMT

@hairbag1 it is possible, they are investigating with their local carrier too.
However, they were able to receive messages from me when I was with Rogers and Bell before.

Re: International texting to Russia does not work

Anonymous — Sun, 06 Sep 2020 16:41:40 GMT

@irinaa wrote:
@hairbag1 it is possible, they are investigating with their local carrier too.
However, they were able to receive messages from me when I was with Rogers and Bell before.

When you came over here, did you get a new number or did you transfer your old number over too?

Re: International texting to Russia does not work

irinaa — Sun, 06 Sep 2020 16:44:21 GMT

@Anonymous I moved to Canada many years ago and I got a new number here. I was originally with Bell, then I moved to Rogers, then now to Public Mobile.

Re: International texting to Russia does not work

irinaa — Sun, 06 Sep 2020 16:45:48 GMT

@Anonymous wait, you are probably asking about here as in Public Mobile! Sorry for the misunderstanding. I transferred my old number from Rogers

Re: International texting to Russia does not work

Anonymous — Sun, 06 Sep 2020 16:48:54 GMT

I was fishing for whether you picked up a new number that the Russian system might not know about yet.

But nevermind.

Re: International texting to Russia does not work

gblackma — Sun, 06 Sep 2020 16:58:51 GMT

@irinaa Try downloading the TextNow app and and use it over WiFi to send your message to Russia it could be as simple as @hairbag1 suggested above. Stay safe.

Re: International texting to Russia does not work

irinaa — Sun, 06 Sep 2020 17:00:09 GMT

@gblackma thanks, I will give it a try. You too stay safe!

Re: International texting to Russia does not work

hairbag1 — Sun, 06 Sep 2020 17:07:08 GMT

@irinaa...

@hairbag1 wrote:
Might be a problem on the receiving end. Make sure that they haven't somehow Blocked your texts.

My guess is that something is amiss on their end...not yours.

If you can successfully send / receive texts in Canada, it should work for International texts as well.

Keep us posted though in case this ever comes up again.

Good luck and welcome to PM.

Re: International texting to Russia does not work

LurganIeUk — Sun, 06 Sep 2020 17:15:28 GMT

Do you know some one else on PM or one of us here that could try to text one of your numbers in Russia? And see if successful.

If previous successful texts from other carrier were from same number as your PM number (because you ported) the “from” number should not be an issue.

Re: International texting to Russia does not work

irinaa — Sun, 06 Sep 2020 17:21:19 GMT

@LurganIeUk yes, I have a friend on Public Mobile and I asked him to text from his number to test if that would work. It's currently nighttime in Russia so we haven't heard back yet.

If that works, maybe it has something to do with porting the number. I ported my number from Rogers whereas my friend got a new phone number when he moved to Public Mobile.

I will update this post once I have an update.

Re: International texting to Russia does not work

dabr — Sun, 06 Sep 2020 17:23:39 GMT

@irinaa If you're unable to resolve this, I think you should have moderators take a look at your account. You can submit a ticket via SIMon chatbot ? mark and follow the prompts or private message Moderator_Team via this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

While you wait to hear back from them maybe try the lost/stolen trick to see if it makes any difference. Log into account and select plans/add-ons tab, then lost/stolen, suspend service, log out wait a few mins, log back in and resume service, log out and restart your phone.

Re: International texting to Russia does not work

irinaa — Sun, 06 Sep 2020 17:25:56 GMT

@dabr on that's an interesting idea, I will try toggling the service! Thank you!
I will also submit a ticket to the mods.

Re: International texting to Russia does not work

LurganIeUk — Sun, 06 Sep 2020 17:37:09 GMT

Does local texting work....or to another country?

Re: International texting to Russia does not work

irinaa — Sun, 06 Sep 2020 17:54:17 GMT

@LurganIeUk yes, local texting works.