topic Re: Network not working in Get Support

Network not working

Modi2 — Wed, 05 Jan 2022 18:06:16 GMT

I top my account and I try to use google search it’s telling me no network? I‘ve submitted a request to help desk but the response will be in the 48 hours . I need to use my phone now not 48 hours ? Any help will be appreciated,

thanks?

Abe

Re: Network not working

Anonymous — Sun, 06 Sep 2020 04:57:00 GMT

@Modi2 wrote:
I top my account and I try to use google search it’s telling me no network? I‘ve submitted a request to help desk but the response will be in the 48 hours . I need to use my phone now not 48 hours ? Any help will be appreciated,
thanks?
Abe

Perhaps you've used all the data in your plan.

This is a pre-paid service...not a pay as you go. Adding money into your account won't do anything until your renewal.

So your options are to:

buy a data add-on.

change your plan immediately to another one with maybe more data

ask the moderators to renew your plan early.

Re: Network not working

mm80 — Sun, 06 Sep 2020 05:02:01 GMT

@Modi2 wrote:
I top my account and I try to use google search it’s telling me no network? I‘ve submitted a request to help desk but the response will be in the 48 hours . I need to use my phone now not 48 hours ? Any help will be appreciated,
thanks?
Abe

It could be less than 48 hours. Vocie and text messages work? Are you a new customer or have or were you using data before?

Re: Network not working

Modi2 — Sun, 06 Sep 2020 06:59:37 GMT

I top my account and n full after my data is finished. But my network is not working. I even removed out my autopay Trying to make it work,

Re: Network not working

Modi2 — Sun, 06 Sep 2020 07:03:10 GMT

I’m not a new customer and have the service for one year now . This is the first time I’m experiencing this issue.

Re: Network not working

gpixel — Sun, 06 Sep 2020 07:26:02 GMT

@Modi2 if you need your services right away go to the first reply to your post and follow their instructions please

Re: Network not working

jor123 — Sun, 06 Sep 2020 13:45:15 GMT

Does anything else work - calls or texts?

Re: Network not working

Modi2 — Sun, 06 Sep 2020 14:02:43 GMT

No text , no google search, and no Facebook but calling works .

Re: Network not working

jor123 — Mon, 07 Sep 2020 01:29:58 GMT

Could it be the APN settings if everything else is working fine? Though you would think that wouldn't get changed on its own if it worked until now...