topic security question in Get Support

security question

marilyn_parlee — Wed, 05 Jan 2022 18:06:02 GMT

forgot security questions

Re: security question

NDesai — Sat, 05 Sep 2020 22:15:22 GMT

@marilyn_parlee you will need to contact the moderator team via one of the following two ways:

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: security question

kb_mv — Sat, 05 Sep 2020 22:15:34 GMT

You will have to contact a moderator. Be prepared to prove that the account is yours.

You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: security question

gpixel — Sat, 05 Sep 2020 22:26:04 GMT

@marilyn_parlee when using SIMon type "locked out of self serve"

(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: security question

Daps — Sat, 05 Sep 2020 22:54:22 GMT

@marilyn_parlee since you can't logon your account, you'll likely have trouble submitting a ticket. In this case, you should send a private message to moderators directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your inbox (message envelope at top right corner) to see their reply.