topic Re: Data help in Get Support

Data help

Smckee — Wed, 05 Jan 2022 18:05:42 GMT

New sim activated but no data

I should have 5g

my text working and calling working but not internet ? Please help

Re: Data help

BeachNBeer — Sat, 05 Sep 2020 11:28:45 GMT

Log into account, scroll down to data and add-ons. Do you see the 5 gigs?

What kind of phone do you have. You may need to manually set the apn settings.

Re: Data help

gpixel — Sat, 05 Sep 2020 11:30:38 GMT

@Smckee

reset your network settings
restart the device

Re: Data help

BeachNBeer — Sat, 05 Sep 2020 11:34:45 GMT

If you have an android help article on this link to set up apn.

https://publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

If you used a referral code at sign up. $10 credit will be in your account within 72 hours.

Enjoy Public Mobile

Re: Data help

BeachNBeer — Sat, 05 Sep 2020 11:51:24 GMT

@Smckee well? Get it going?

Re: Data help

geopublic — Sat, 05 Sep 2020 15:29:47 GMT

@Smckee If data is not working you need to check your APN settings to make sure they are correct. If you have an iPhone then reset your network settings and restart your phone.

Re: Data help

myrahcaz — Sat, 05 Sep 2020 15:35:29 GMT

When activating a new phone or sim card you should always restart or turn off your phone and then back on in 10 seconds.