topic Cannot find my user name error message in Get Support

Cannot find my user name error message

Ecky23 — Wed, 05 Jan 2022 18:04:55 GMT

Iam getting emails saying Iam registered When try to log in with same email Iam getting a message "cant find this email account?????

Re: Cannot find my user name error message

gblackma — Fri, 04 Sep 2020 19:05:02 GMT

@Ecky23 if you received your welcome email and activated online, then your self service account was created. If you ctivated instore then create it https://selfserve.publicmobile.ca/self-registration/ .

If you activated online. Contact the moderators and ask them to check into why you cannot log into your self service account. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Cannot find my user name error message

geopublic — Fri, 04 Sep 2020 19:23:27 GMT

@Ecky2

Instructions To Create A Self-Serve Account

Click here
Type in your phone number.
- If you transferred your number from a previous carrier, enter that number. Please wait for the number transfer to complete (approx. 2 hours) before creating your account.
- If you got a new number and can’t remember it, locate it on your device:
  - For Apple devices, select the ‘Phone’ icon, then ‘Contacts’. Your number will be at the top of the contacts list.
  - For Android devices, open ‘Settings’ and select ‘About Phone’ or ‘About Device’, then ‘Status’ or ‘Phone Identity’.
Click ‘Submit’. The phone associated with the number you entered will then receive a text message with a 6-digit verification code. Enter that code, click ‘Verify Code’, and then click ‘Continue’.

Create your profile. Remember, you must use the same email address for your Community and Self-Serve accounts in order to be eligible to earn Community Rewards.

You will then be registered, and you will receive a confirmation email.