topic Re: Regarding one-time bonus data in Get Support

Regarding one-time bonus data

Jaimin — Wed, 05 Jan 2022 18:04:47 GMT

I got some bonus data and minutes in my account. I am wondering if the bonus can stay when I change my plan. Thank you

Re: Regarding one-time bonus data

BeachNBeer — Fri, 04 Sep 2020 17:42:41 GMT

Yes it will

Re: Regarding one-time bonus data

gblackma — Fri, 04 Sep 2020 17:43:09 GMT

@Jaimin it depends upon the terms of the bonus. Stay safe

Re: Regarding one-time bonus data

gpixel — Fri, 04 Sep 2020 17:44:47 GMT

@Jaimin make sure to have "available funds" in your account when changing plans otherwise the process will fail

Re: Regarding one-time bonus data

dabr — Fri, 04 Sep 2020 17:43:44 GMT

@Jaimin wrote:
I got some bonus data and minutes in my account. I am wondering if the bonus can stay when I change my plan. Thank you

@Jaimin Yes the bonus data and mins and all add-ons stay with your account and do not get affected when changing plans, as long as the data is not linked to a promotion at sign up.

Re: Regarding one-time bonus data

geopublic — Fri, 04 Sep 2020 17:46:11 GMT

@Jaimin wrote:
I got some bonus data and minutes in my account. I am wondering if the bonus can stay when I change my plan. Thank you

@Jaimin Those bonuses are associated with your account and not your plan so you can change plans without losing your bonus add-ons.

Re: Regarding one-time bonus data

UFO — Sat, 05 Sep 2020 00:48:37 GMT

I thought it stays too but i happened to just talk to a Mod about it. Here is his reply:

"I carefully checked your account and I noticed that you have the 5GB one-time data bonus, however, as per promotion conditions, you will lose the add-on if you change or cancel your plan."

I am asking the Mod to provide me with the fine print/conditions of the 5gb bonus. I am surprised to hear that myself, because when i accepted the offer, there wasn't a link to any fine prints/conditions.

Re: Regarding one-time bonus data

mm80 — Sat, 05 Sep 2020 00:50:26 GMT

@UFO wrote:
I thought it stays too but i happened to just talk to a Mod about it. Here is his reply:

"I carefully checked your account and I noticed that you have the 5GB one-time data bonus, however, as per promotion conditions, you will lose the add-on if you change or cancel your plan."

I am asking the Mod to provide me with the fine print/conditions of the 5gb bonus. I am surprised to hear that myself, because when i accepted the offer, there wasn't a link to any fine prints/conditions.

Is it the free 5GB given if you sent a YES text reply to 5179? You won't lose that if changing plans.

Re: Regarding one-time bonus data

UFO — Sat, 05 Sep 2020 00:53:21 GMT

Yes that is what i am referring to.

And Mod is telling me that it won't stay if you change or cancel your plan. I copy and pasted Mod's answer (in quote above) word for word above.

Again, i am surprised to hear that myself so I have already emailed back and asked for a copy of the 'fine print" or "conditions" for the 5gb data bonus. Hope the Mod replies me soon.

Re: Regarding one-time bonus data

mm80 — Sat, 05 Sep 2020 00:53:26 GMT

@UFO wrote:
Yes that is what i am referring to.

And Mod is telling me that it won't stay if you change or cancel your plan. I copy and pasted Mod's answer (in quote above) word for word above.

Don't believe everything you read. Add-ons are there to stay until you use them.

Re: Regarding one-time bonus data

UFO — Sat, 05 Sep 2020 00:56:26 GMT

I am just telling people what the Mod is saying to me - word for word.

You can choose what you want to believe. I just did my part for sharing "Mod's response" re: 5GB data bonus.

Re: Regarding one-time bonus data

mm80 — Sat, 05 Sep 2020 00:57:32 GMT

@UFO wrote:
I am just telling people what the Mod is saying to me - word for word.

You can choose what you want to believe. I just did my part for sharing "Mod's response" re: 5GB data bonus.

Don't you wrong. I'm not blaming you but the mod answer was baloney.

Re: Regarding one-time bonus data

dabr — Sat, 05 Sep 2020 00:57:50 GMT

@UFO wrote:
Yes that is what i am referring to.

And Mod is telling me that it won't stay if you change or cancel your plan. I copy and pasted Mod's answer (in quote above) word for word above.

Again, i am surprised to hear that myself so I have already emailed back and asked for a copy of the 'fine print" or "conditions" for the 5gb data bonus. Hope the Mod replies me soon.

@UFO If the data is the recent gift given by PM to some customers in BC/Alberta, then any plan changes will not affect that bonus. But if the bonus was received as part of new activation sign up, then the terms and conditions that it was signed under will apply. The free gifts from PM or add-ons you purchase do not get affected when changing plans and will only fall off once they've been consumed fully by you.

Re: Regarding one-time bonus data

UFO — Sat, 05 Sep 2020 01:03:34 GMT

Mine was the 5GB one-time data bonus that i recently received by saying "Yes" to a text msg.

The Mod did say he has already checked my account carefully and said my 5gb will be gone if i change or cancel my plan. Now, if the Mod happens to mistakenly think that 5GB is some sort of promotion relating to a plan i activated, and therefore said that my 5GB will be gone, then it just proved that he didn't check my account carefully as he said he would.

I am going to downgrade my plan either way (renewal is less than 2 weeks away). So we shall see the answer soon. 😄

Re: Regarding one-time bonus data

dabr — Sat, 05 Sep 2020 01:06:50 GMT

@UFO wrote:
Mine was the 5GB one-time data bonus that i recently received by saying "Yes" to a text msg.

The Mod did say he has already checked my account carefully and said my 5gb will be gone if i change or cancel my plan. Now, if the Mod happens to mistakenly think that 5GB is some sort of promotion relating to a plan i activated, and therefore said that my 5GB will be gone, then it just proved that he didn't check my account carefully as he said he would.

I am going to downgrade my plan either way (renewal is less than 2 weeks away). So we shall see the answer soon. 😄

@UFO Did you also receive the 1000 mins along with 5GB data? If you did, then the moderator is mistaken and you will not lose those gifts from PM when changing plans.

Re: Regarding one-time bonus data

mm80 — Sat, 05 Sep 2020 01:07:02 GMT

@UFO wrote:
Mine was the 5GB one-time data bonus that i recently received by saying "Yes" to a text msg.

The Mod did say he has already checked my account carefully and said my 5gb will be gone if i change or cancel my plan. Now, if the Mod happens to mistakenly think that 5GB is some sort of promotion relating to a plan i activated, and therefore said that my 5GB will be gone, then it just proved that he didn't check my account carefully as he said he would.

I am going to downgrade my plan either way (renewal is less than 2 weeks away). So we shall see the answer soon. 😄

Do it at your own risk then. You have the moderator's answer. I assume that downgrading makes sense for you even if they take it away.

Re: Regarding one-time bonus data

UFO — Sat, 05 Sep 2020 01:14:10 GMT

Yes, I also received the 1000 mins along with 5GB data.

From everyone's comments, it seems like the moderator is mistaken afterall. But again, for those that REALLY need the 5GB data, it is safer to confirm with a Mod before switching....JUST in case.

For my case, I am home all the time nowadays so the 5gb data is good to have but not a must for me.

Re: Regarding one-time bonus data

AE_Collector — Sun, 06 Sep 2020 15:14:59 GMT

@mm80 wrote:
@UFO wrote:
Yes that is what i am referring to.

And Mod is telling me that it won't stay if you change or cancel your plan. I copy and pasted Mod's answer (in quote above) word for word above.
Don't believe everything you read. Add-ons are there to stay until you use them.

It isn’t quite that simple. There were add-ons including one for 5Gb of data that were given as new customer sign up perks with the wording that any change to the persons plan would forfeit the remainder of the add-on. This was basically because the person had to sign up for a $35 or higher plan as a new customer to get the bonus add-on. For some odd reason the made it so you couldn’t CHANGE plans at all. I would have said you either couldn’t lower your plans cost or you couldn’t lower it below the original $35/30 day requirement but that isn’t the way they worded it.

Clearly right now we are talking about the very recent 5Gb gifts that were handed out so the moderator is getting these confused with the previous 5Gb add-on that was a new customer promo. But my point is that saying add-ones will never be lost by changing plans is not correct.

These current 5Gb/1000 minute add-ons will not be lost through any plan changes.

AE_Collector

Re: Regarding one-time bonus data

Anonymous — Sat, 05 Sep 2020 02:05:54 GMT

It's rather discouraging to read mods pulling facts out of their...ears.

Look...regulars here know that oddities happen around here. Official things say one thing but it's not really the case. Or fuzzy, unclear wording for promos.

But gifts??? They're gifts! Why would they have strings attached? (other than needing active service)

(hmm I wonder if having a data-only plan got the 5gb AND the 1000 minutes? hmm 🙂 anybody in the know wanna hazard an answer? )

Re: Regarding one-time bonus data

UFO — Sun, 06 Sep 2020 06:00:24 GMT

I have promised to post the Mod's response here - so here it is. By the way, it seems that the Mod i was talking to forwarded my email (the email where i asked for conditions/fine prints of the 5gb bonus) to another Mod ... anyway, here it is, word for word, copy and pasted:

-------------

First, only select customers would receive this offer and congratulations on having these offers, a one-time 1000 Canada-wide minutes and a one-time 5GB of data add-on!

Second, every offer has to meet certain conditions, but they may not be communicated in a text message.

Every company has its right to do so and since this is a gift, a free add-on(s), there is no obligation to communicate all the details in a message. Moreover, to implement any add-on to existing plans requires some constraints due to practical aspects.

Do let me know if my explanations are clear and if there's anything else we can help you with.

------------------

The above response didn't really give me the condition/fine prints, however it does seem to hint that the previous Mod's response was correct in that the 5gb (and maybe the 1000 CAD min?) will disappear if you downgrade your plan. Maybe you guys will interpret it differently - but anyway, here is their response!