topic Re: Uncle has signed up and cannot access account in Get Support

Uncle has signed up and cannot access account

mmottola — Wed, 05 Jan 2022 18:04:00 GMT

Email and password used are correct, he cannot log in.

Also, we placed his SIM card in and his phone is asking for "ENTER NETWORK UNLOCK CODE."

Can anyone help?

Re: Uncle has signed up and cannot access account

gpixel — Thu, 03 Sep 2020 21:50:23 GMT

@mmottola contact Samsung or the previous provider to unlock his phone

contact customer support mods to fix his account

click on the question mark chat bubble to the bottom right of your screen
type "locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Uncle has signed up and cannot access account

mmottola — Thu, 03 Sep 2020 21:51:28 GMT

Hi, thanks for your reply - this is what I had thought, but, he is telling me he paid off the contract and is under the impression that he is no longer locked into this provider?? Is this how it works?

Re: Uncle has signed up and cannot access account

gpixel — Thu, 03 Sep 2020 21:52:16 GMT

@mmottola no it doesn't. he still needs to unlock his phone

Re: Uncle has signed up and cannot access account

RossN — Thu, 03 Sep 2020 21:52:55 GMT

@mmottola wrote:
Hi, thanks for your reply - this is what I had thought, but, he is telling me he paid off the contract and is under the impression that he is no longer locked into this provider?? Is this how it works?

@mmottola hi you still need your phone unlocked

Re: Uncle has signed up and cannot access account

ffleifel — Thu, 03 Sep 2020 22:20:55 GMT

You have to unlock the phone first. Contact the previous provider and they will give you the unlock code

Re: Uncle has signed up and cannot access account

ffleifel — Thu, 03 Sep 2020 22:22:39 GMT

or you can go to any kiosk and ask the representative to do it for you if you are not sure of how to do it