topic Re: I am trying to activate a new line but getting an error message for "invalid sim". in Get Support

I am trying to activate a new line but getting an error message for "invalid sim".

specialoffers — Wed, 05 Jan 2022 18:03:46 GMT

I am trying to activate a new Sim card i have and getting Invalid Sim error Message.

I have entered the number correctly and make sure its the right number from the Sim card.

Please let me know what should i do to solve this problem ?

Re: I am trying to activate a new line but getting an error message for "invalid sim".

Jb456 — Thu, 03 Sep 2020 14:20:04 GMT

Did you pass the payment section? If yes check if your card was charged. If it was charged put your sim card in your phone it will likely work. If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incongnito mode and try again. Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours. Welcome to Public Mobile 🙂

🙂s

Re: I am trying to activate a new line but getting an error message for "invalid sim".

specialoffers — Thu, 03 Sep 2020 14:16:38 GMT

Thank you for the quick reply.

I am on the first page of the registration and the invalid SIM message popes up next to where you enter Sim card. So, i wasnt able to reach to the payment page yet.

Re: I am trying to activate a new line but getting an error message for "invalid sim".

Triguy — Thu, 03 Sep 2020 14:18:04 GMT

Check to make sure that your phone is unlocked. If you had a previous provider then contact them to verify.

Re: I am trying to activate a new line but getting an error message for "invalid sim".

Dunkman — Thu, 03 Sep 2020 14:18:54 GMT

@specialoffers

Website can be finicky. Try a different web browser, clear cache or incognito mode.

If that does not work, it might be a defective SIM card.

Re: I am trying to activate a new line but getting an error message for "invalid sim".

gblackma — Thu, 03 Sep 2020 14:19:59 GMT

@specialoffers if this was the first time you entered the SIM card and you got that message. As long as the number was entered correctly. You may have gotten a sim that was already activated. Contact he moderators about it. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: I am trying to activate a new line but getting an error message for "invalid sim".

Jb456 — Thu, 03 Sep 2020 14:44:40 GMT

@specialoffers just making sure. It's a brand new sim correct?

Re: I am trying to activate a new line but getting an error message for "invalid sim".

Anonymous — Thu, 03 Sep 2020 14:49:23 GMT

@specialoffers wrote:
I am trying to activate a new Sim card i have and getting Invalid Sim error Message.

I have entered the number correctly and make sure its the right number from the Sim card.

Please let me know what should i do to solve this problem ?

You're typing all numbers right?

Re: I am trying to activate a new line but getting an error message for "invalid sim".

gwhitema — Thu, 03 Sep 2020 15:18:46 GMT

@specialoffers Its a glitch. This happend to me twice. Its really frustrating. Just be patient, clear your cache and cookies. I suggest using Chrome in Intigonto mode. The Sim might lock for 50 minutes so wait and try again. I had to activate one of my SIM cards the next day and it worked without an issue.

Re: I am trying to activate a new line but getting an error message for "invalid sim".

specialoffers — Thu, 03 Sep 2020 15:37:10 GMT

Thank you so much for your help.

I will wait for few hours or a day and still have a same issue then unfortunately will buy a new Sim

Re: I am trying to activate a new line but getting an error message for "invalid sim".

gpixel — Thu, 03 Sep 2020 15:38:14 GMT

@specialoffers restart your browser and try to use chrome or edge. go back to the activation page and when you enter the sim, double-check it, then click anywhere on the screen to let the system verify

Re: I am trying to activate a new line but getting an error message for "invalid sim".

gblackma — Thu, 03 Sep 2020 15:40:30 GMT

@specialoffers if PM sold you a bum SIM. The least they can do is give you a credit. So contact them about it. Stay safe.

Re: I am trying to activate a new line but getting an error message for "invalid sim".

specialoffers — Thu, 03 Sep 2020 16:32:39 GMT

Actually I bought this card from the mobile shop. Few months ago. But never activated it.

Re: I am trying to activate a new line but getting an error message for "invalid sim".

computergeek541 — Thu, 03 Sep 2020 17:39:59 GMT

@Triguy wrote:
Check to make sure that your phone is unlocked. If you had a previous provider then contact them to verify.

The Public Mobile activation website does not know if a phone is unlocked or not. I think that you may have misread the original message. There's talk about typing in the sim card number, something that's only done when it comes to the Public Mobile account activation.