topic Re: Data not working on us roaming bundle in Get Support

Data not working on us roaming bundle

oh-well — Tue, 04 Jan 2022 18:27:49 GMT

I just did the 10 day us roaming bundle activated yesterdat. Text seems to be working but data is not. Full bars and LTE is showing connected to t mobile. Can I get some help?

Re: Data not working on us roaming bundle

ShawnC13 — Mon, 30 Jan 2017 19:00:48 GMT

Here are some links to look at for outages with T-Mobile and AT&T as there seems to be lots of issues over the last week or so

Read this http://downdetector.com/status/att seems to be some issues and depending on where you are that could be why you have no data.

Here is T-Mobile http://downdetector.com/status/t-mobile

Re: Data not working on us roaming bundle

mjenkins — Mon, 30 Jan 2017 19:10:46 GMT

I am in the same boat. Full bars on both AT&T and Verizon. Phone works. Data doesn't. I'm in a pickle here. Came to US for medical appointments and there are 2 of us relying on our public mobile roaming packages for data that is not working. I'm unable to use my phone for navigating to the appointments and accommodations, and for staying in touch with the dr's through email like I had arranged to. Between us we're in for 2 roaming bundles plus an extra gig for 20 bucks. I am very disappointed and am sitting in a coffee shop trying to find a solution. Can someone please help me out here?

Re: Data not working on us roaming bundle

ShawnC13 — Mon, 30 Jan 2017 19:15:02 GMT

@Shazia_K is there any info you have on this issue as there are many in the US now that aren't getting their data. Do you know if it is a PM issue or is it an issue with the US providers?

Re: Data not working on us roaming bundle

oh-well — Mon, 30 Jan 2017 19:17:46 GMT

I was in Chicago o hare airport just an hour ago. Did not work. Will be in Sacramento in 4 hrs.

Re: Data not working on us roaming bundle

oh-well — Mon, 30 Jan 2017 19:18:41 GMT

I also tried connecting to both atnt and tmobile. Neither worked

Re: Data not working on us roaming bundle

zmh1175 — Mon, 30 Jan 2017 20:15:49 GMT

Did you set the right APN? like att or tmobile? for how to set up APN for ATT and Tmobile. serch google.

Re: Data not working on us roaming bundle

oh-well — Mon, 30 Jan 2017 20:39:35 GMT

Yes it's the correct apn. I tried both t-mobile and atnt

Re: Data not working on us roaming bundle

YYCroof — Mon, 30 Jan 2017 21:11:17 GMT

If you are wanting to use google maps without data you can. When you get to a place with working wi-fi, may I suggest you go to your google maps app and download "offline areas" maps to your phone of the area you are driving in.

Re: Data not working on us roaming bundle

Luddite — Tue, 31 Jan 2017 01:41:17 GMT

The app Here WeGo has offline maps for many countries; though it does take up memory. I get the maps I need before travelling and use it when away from free wifi.

The moderators leave shortly; if any of you still have this issue in the morning add another reply tagging a moderator.

Re: Data not working on us roaming bundle

oh-well — Tue, 31 Jan 2017 02:24:34 GMT

Yes, offline is my only option but its never as intuitive without data. My concern is I paid for a service for the 3 days I'm in the U.S. but the service does not work. How do I get names for moderators to tag?

Re: Data not working on us roaming bundle

SD08 — Tue, 31 Jan 2017 02:33:31 GMT

The mods are listed here:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Data not working on us roaming bundle

oh-well — Tue, 31 Jan 2017 03:47:23 GMT

@Mary_M Please help as I do need data for business and navigation purposes.

Re: Data not working on us roaming bundle

PhoneSeeker — Tue, 31 Jan 2017 08:11:01 GMT

The data outage has also been affecting Freedom Mobile for the past week or so:

http://mobilesyrup.com/2017/01/29/freedom-mobile-usa-data-roaming-outage/

Re: Data not working on us roaming bundle

Shazia_K — Tue, 31 Jan 2017 15:16:14 GMT

Hello @oh-well,

I'm sorry about this,

We did receive a private message from you and I will reply back shortly.

Thanks,

Shazia

Re: Data not working on us roaming bundle

akim83 — Tue, 31 Jan 2017 16:44:30 GMT

hi @Shazia_K, im having the same problem. I sent you a PM about not being to use my data add on in the US. Ive done a lot of reading about adjusting my APN but oddly im only presented with the APN settings for tethering. i have an iphone 6 with the latest iOS update.

any help would be great.

Re: Data not working on us roaming bundle

jigginsmcgee — Tue, 31 Jan 2017 17:45:58 GMT

@akim83 sounds like this is a larger-scale issue effecting all customers, not just you. I don't think you'll be able to get your data right now.

Re: Data not working on us roaming bundle

Shazia_K — Tue, 31 Jan 2017 17:52:17 GMT

Hello @akim83,

I'm sorry to hear about this,

I see that you have sent a private message, please rest assured that you will be replied to shortly.

Thanks,

Shazia

Re: Data not working on us roaming bundle

ty666666 — Tue, 31 Jan 2017 20:51:59 GMT

Hi @Shazia_K

I'm in the US right now, and I want to msg you but I can't even figure out how to pm you.
My wife and and I both have us data roaming plans and both not working. Tried it in Washington airport and now landed in Orlando.
Tried to manually luck T-Mobile and att also changed the APN noting works.
Could you please let me know if there's a solution. We heavily friend on internet for navigation and looking up places and now we're lost.

Please let me know what to expect, I need to buy a us sim card with Data by end if day if this is not solved.
Do we get a refund if this doesn't work today?

Thanks!!!

Re: Data not working on us roaming bundle

ty666666 — Tue, 31 Jan 2017 20:56:08 GMT

Not sure if this helps but my data manager on my phone says that I've used 12mb of data over roaming. About 10mb for Google services and 2 MB for chrome. I really don't know how those 12mb were actually used as internet is not working