topic Different plan in Get Support

Different plan

Somebi — Wed, 05 Jan 2022 18:03:27 GMT

So I changed form one plan to another an I haven’t got the text that says my account has been activated but under data usage it says I’ve used some data. I tried calling but I got the automated voice saying I don’t have the service required. I don’t know what to do anymore.

Re: Different plan

Jb456 — Thu, 03 Sep 2020 01:52:48 GMT

There wouldn't be a text from simply changing one plan to another or you mean one company to this company?

Let's take a step back.

What plan were your originally on and what plan did you switch to? Did you do instant plan change or change at next renewal?

When is your payment due date?

What does your account status say? Active or suspended.

Have you tried rebooting your phone?

Re: Different plan

esjliv — Thu, 03 Sep 2020 01:49:57 GMT

Hello @Somebi ,

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

Try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Welcome!

Re: Different plan

gblackma — Thu, 03 Sep 2020 01:50:01 GMT

@Somebi try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If they fail contact the moderators and ask them to reset your service for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Different plan

geopublic — Thu, 03 Sep 2020 03:00:42 GMT

Dial 611 is your account suspended?