topic Re: activation not working in Get Support

activation not working

Kalina — Wed, 05 Jan 2022 18:02:55 GMT

I activate my sim card yesterday. it's not working. Nobody can call me. I can call. I got a message that my previous account number is wrong. i'm sure I typed it correctly. how I get to fix that. thanks

Re: activation not working

kb_mv — Wed, 02 Sep 2020 17:01:29 GMT

@Kalina Sounds like your porting of a number in went wrong. You will need to contact the moderators either by clicking on the question mark, bottom right to open a ticket through Simon or use a direct message at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Welcome to PM.

Re: activation not working

Pound — Wed, 02 Sep 2020 17:01:20 GMT

Sounds like you'll have to contact the mods to solve this. Search this forum for methods to contact the mods.

Re: activation not working

geopublic — Wed, 02 Sep 2020 18:03:42 GMT

@Kalina wrote:
I activate my sim card yesterday. it's not working. Nobody can call me. I can call. I got a message that my previous account number is wrong. i'm sure I typed it correctly. how I get to fix that. thanks

@Kalina You will not be able to receive calls until you resolve your phone number porting issue. To complete your port-in request, Click this link and type in “port request” to be put in touch with a Moderator. Include the correct/missing information.

Re: activation not working

gpixel — Wed, 02 Sep 2020 19:13:18 GMT

@Kalina what's the make and model of the device?

restart your phone and reset your network settings