topic Re: username and password in Get Support

username and password

Meeyava — Wed, 05 Jan 2022 18:02:53 GMT

i would like to add a credit card to my account but i forgot my username and password for my account

Re: username and password

brettster99 — Wed, 02 Sep 2020 16:34:41 GMT

@Meeyava

I think there is a forgot password button under the sign in page that could help you with that.

if I’m wrong about that then you would need to contact mods

Re: username and password

BeachNBeer — Wed, 02 Sep 2020 16:35:59 GMT

Username is your email address. Try the forgotten password link for your password. If still not figuring it out you contact moderators

https://selfserve.publicmobile.ca/forgot-password/

Click question mark bottom right to open a ticket with the chat bot or private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: username and password

Triguy — Wed, 02 Sep 2020 16:36:41 GMT

Your username is the email you setup your account. Try using the forgot password link to reset it.

https://selfserve.publicmobile.ca/forgot-password/

If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: username and password

Daps — Wed, 02 Sep 2020 16:36:11 GMT

@Meeyava You'll need to contact moderators for help.

Click on https://publicmobile.ca.ada.support/chat/ to get started to submit a ticket to moderators. Enter your question into SIMon. Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear.

Oh since you can't logon your account, you'll likely have trouble submitting a ticket. In this case, you should send a private message to them directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Check your inbox (message envelope at top right corner) to see their reply.

Re: username and password

Meeyava — Wed, 02 Sep 2020 16:37:11 GMT

i forgot my username as well since it has been almost 10 years since i created an account

Re: username and password

geopublic — Wed, 02 Sep 2020 16:37:35 GMT

@Meeyava U=your email and as mentioned use the reset password option. If you are still having issues submit a ticket to PM and be prepared to verify your account info.

Re: username and password

aamin87 — Wed, 02 Sep 2020 16:44:09 GMT

Just use your email to get your user. Your login for the phone account is different than the community, which has to be an actual user, not your email. Your phone account is your email.

Re: username and password

Daps — Wed, 02 Sep 2020 16:42:07 GMT

@Meeyava Btw your email is your username.

Re: username and password

popping — Wed, 02 Sep 2020 17:21:35 GMT

@Meeyava wrote:
i forgot my username as well since it has been almost 10 years since i created an account

PM self-serve account is your email address.

Have you change your email address during last 10 years?

If not, use your email address as username. In order to the Forgot your password? link on the login page, you need the answer to your security question.