topic Re: when sim card inserted in phone, phone says "no sim card" in Get Support

when sim card inserted in phone, phone says "no sim card"

streaky — Wed, 05 Jan 2022 18:02:51 GMT

please explain what I am doing wrong or is the sim card you sent me no good

Re: when sim card inserted in phone, phone says "no sim card"

benfatto — Wed, 02 Sep 2020 16:27:27 GMT

Have you activated an account with that SIM?

What is make/model of your phone?

Re: when sim card inserted in phone, phone says "no sim card"

brettster99 — Wed, 02 Sep 2020 16:28:01 GMT

Does the phone you have compatible with PM? @streaky

Also is your phone potentially locked to a carrier? Have you tried resetting the phone? Do you have another phone to try the SIM in?

Re: when sim card inserted in phone, phone says "no sim card"

geopublic — Wed, 02 Sep 2020 16:38:53 GMT

@streaky wrote:
please explain what I am doing wrong or is the sim card you sent me no good

@streaky Very rarely do sim cards go bad or don't work. It appears that your device is not detecting the sim card. Remove the card and re-insert it to see if makes a difference. Can you try another sim in that device or try using your PM card in another device?

Re: when sim card inserted in phone, phone says "no sim card"

Daps — Wed, 02 Sep 2020 16:34:34 GMT

@streaky No sim means your phone can't read the sim.

Make sure the sim card is inserted correctly (and not in the sd card tray) for your phone model.

Re: when sim card inserted in phone, phone says "no sim card"

gblackma — Wed, 02 Sep 2020 16:50:56 GMT

@streaky if its an Iphone sync to iTunes
1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)
2. Connect to computer with USB cable.
3. Start iTunes if it doesn't auto run
4. iPhone will switch on. Wait until iTunes registers it and checks for updates
5. Install the carrier profile update (if offered, if not, go to step 6)
6. Disconnect and restart. From @luddite.

Re: when sim card inserted in phone, phone says "no sim card"

adastorm — Thu, 03 Sep 2020 17:34:40 GMT

I would recommend removing the sim tray and using compressed air to blow out the sim slot on your phone, to make sure there is not dust and debris inside. Also double-check that your phone is not locked to a carrier.

Re: when sim card inserted in phone, phone says "no sim card"

streaky — Thu, 03 Sep 2020 18:08:04 GMT

the phone was locked to Rogers, they have removed the lock. I have replaced the sim card with Publics'. I have the code from Rogers for the Public sim card. Nothing so far is working. Looking into a burner phone and pay as I go.

Re: when sim card inserted in phone, phone says "no sim card"

computergeek541 — Thu, 03 Sep 2020 18:11:57 GMT

@streaky wrote:
the phone was locked to Rogers, they have removed the lock. I have replaced the sim card with Publics'. I have the code from Rogers for the Public sim card. Nothing so far is working. Looking into a burner phone and pay as I go.

If Rogers has given you an unlock code, they couldn't have possibly unlocked the device for you yet. That has to be done by you by entering the code. Any code that Rogers provided you is for the the phone itself rather than for the sim card. It's just that you need a non-Rogers sim card (the Public Mobile sim card will do) before the phone asks for the unlock code.

Re: when sim card inserted in phone, phone says "no sim card"

Sofiaelisabeth — Thu, 03 Sep 2020 19:17:27 GMT

This happened to me aswell for a full day. I ended up taking it out and putting it back in and then it worked perfectly!

Re: when sim card inserted in phone, phone says "no sim card"

shorty1 — Thu, 03 Sep 2020 22:00:45 GMT

did you try to restart your phone with the new sim card. Also make sure your account is set up properly with auto payment.