topic Re: US roaming data challenges with https in Get Support

US roaming data challenges with https

kgmer2012 — Tue, 04 Jan 2022 18:27:42 GMT

Hey guys, just trying US phone, texting, and data for the first time (from Orlando). Phone and texting is working great - connects to AT&T. However, I am having a weird problem with my data. http browsing works fine from a browser - as an example http://www.telus.com - but no sites that requires https - like https://www.shaw.ca, https://www.google.ca. The only https site that seems to work is https://www.publicmobile.ca. The rest just report "the site can't be reached" and that they "took too long to respond". None of my apps work with data either - like gmail, weathernetwork, cnn, amazon, etc. They just throw a connection error. I assume because these apps are also using encryption?! I tried using a vpn client as well and am not able to connect. All of these worked fine in Canada using data. I checked my account and my US add-ons are active and it shows that I am using a small amount of data (for my http browsing). Did I miss setting something up? I setup my apn as per one of the email threads but no luck. Any thoughts? Thx!

Name: Public Mobile

APN: sp.mb.com

Proxy: Leave blank

Port: Leave blank

Username: Leave blank

Password: Leave blank

Server: Leave blank

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMSC proxy: 74.49.0.18

MMS port: 80

MCC: 302

MNC: 220

Authentication type: Leave blank

APN type: default,supl,mms,dun

Re: US roaming data challenges with https

Luddite — Mon, 30 Jan 2017 02:30:16 GMT

Never seen this reported before. All I can offer is the long checklist below. If that fails think you will need moderator assistance. Send any one of them a private message ( @Mary_M for example) with your phone number and an explanation. Coverage is currently:

Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

DATA NOT WORKING CHECKLIST

- connects with wifi?

- cellular data turned on?

- confirm data is included in your plan

- go to settings, then general-profile and make sure that there is no existing profile, if there is a profile delete it

- check network is not set to 2G; use auto, 3G, or LTE

- check for operating system updates

- data not used up?

- delete current APN, and re-enter settings

- toggle airplane mode off/on

- reset all network settings; you will need to add back wifi passwords after that.

- remove any VPNs

- remove sim for 5 minutes, then install and reboot

- try sim in another phone and a good sim in your phone

- phone make/model?

- if dual sim use LTE/3G slot

- LAST desperate measure when all else fails; erase all data and restore phone to factory settings

Re: US roaming data challenges with https

kgmer2012 — Mon, 30 Jan 2017 03:25:33 GMT

Thankd for the response. Great list - here is what I have tried:

- connects to wifi

- data is turned on and roaming

- US data is in my plan

- tried the card in two other phones and they have the same problem with US data (iPhone SE and iPhone 5c)

- deleted and recreated APN

- airplane mode toggled off and on many times

- removed SIM for 5 mins and rebooted

- network is set to 3G

- Phone is Google Nexus 4

- Phone has not outstanding updates

- VPN removed

- finally, I just finished reseting / rebuilding my phone - same problem still exists with data and https

- I sent a private message to @Mary_M last night to see if she had any ideas. No response as of yet but I didn't expect a response that quickly

- Today I opened a ticket with Public Mobile

Thanks for the ideas. Banging my head against a wall with this one and because I am here in the US for only a week I really want to get this working ASAP. Thanks again!

Re: US roaming data challenges with https

will13am — Mon, 30 Jan 2017 03:50:27 GMT

Hopefully this is not a feature of US roaming data because there are more https sites them http.

Re: US roaming data challenges with https

Shutdown — Mon, 30 Jan 2017 04:16:34 GMT

http://mobilesyrup.com/2017/01/29/freedom-mobile-usa-data-roaming-outage/

Seems AT&T is having issues with their data, so no matter what you do it won't matter.

Re: US roaming data challenges with https

Watoko — Mon, 30 Jan 2017 05:37:11 GMT

@Shutdown wrote:
http://mobilesyrup.com/2017/01/29/freedom-mobile-usa-data-roaming-outage/
Seems AT&T is having issues with their data, so no matter what you do it won't matter.

Good find by @Shutdown.

Could be a temporary US carrier issue.

Re: US roaming data challenges with https

srlawren — Mon, 30 Jan 2017 06:00:11 GMT

@kgmer2012 here is a related thread you may want to follow for updates:

http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Us-roaming-not-working-help/m-p/134240

Re: US roaming data challenges with https

Tup — Mon, 30 Jan 2017 15:22:58 GMT

Can you try to select T-Mobile instead of AT&T or is a person locked in to who they choose the first time?

Re: US roaming data challenges with https

srlawren — Mon, 30 Jan 2017 18:46:11 GMT

@Tup wrote:
Can you try to select T-Mobile instead of AT&T or is a person locked in to who they choose the first time?

@Tup based on @PostPunk's response here, I don't think that's likely to work, unfortunately. 😞

Re: US roaming data challenges with https

kgmer2012 — Tue, 31 Jan 2017 02:14:02 GMT

Thanks for the replies. Looks like many other people are having similar issues with US roaming data so I will stop messging with my phone and live with it. I have PM'd and they will keep me up-to-date if anything changes.