topic Re: Cannot receive the password recover email. in Get Support

Cannot receive the password recover email.

lxd7777 — Wed, 05 Jan 2022 18:01:42 GMT

Step 1: email verificaiton passed

Step 2: security question passed

Step3: Got this message "We have sent you an email that will outline how you can change your login and password."

but, haven't receive any eMail from public mobile after many tries.

Re: Cannot receive the password recover email.

gpixel — Tue, 01 Sep 2020 01:47:16 GMT

@lxd7777 check your junk/spam folder. if you're using Outlook check the others tab

Re: Cannot receive the password recover email.

Anonymous — Tue, 01 Sep 2020 01:47:00 GMT

@lxd7777 wrote:
Step 1: email verificaiton passed

Step 2: security question passed

Step3: Got this message "We have sent you an email that will outline how you can change your login and password."

but, haven't receive any eMail from public mobile after many tries.

Have you checked spam folders or the webmail server itself and all folders there?

How long is your email address?

Re: Cannot receive the password recover email.

BeachNBeer — Tue, 01 Sep 2020 01:47:30 GMT

Sometimes the system is very slow and it sends you the email hours after it expired or not at all.

Click the question mark bottom right to open a ticket with moderators via the chat bot or send a private message to them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot receive the password recover email.

gblackma — Tue, 01 Sep 2020 01:48:00 GMT

@lxd7777 check your spam folder. If it isn't there. Contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.