topic Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled in Get Support

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

BS123 — Wed, 05 Jan 2022 18:01:10 GMT

Cannot get into my account. when I try to reset the password, I get this error message.

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

gblackma — Mon, 31 Aug 2020 19:04:14 GMT

@BS123 was your account dormant for more than 90 days? You normally get that particular message when your account has been closed. Stay safe.

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

BeachNBeer — Mon, 31 Aug 2020 19:05:40 GMT

Has your account been inactive? If yes after 90 days of inactivity and no payment the account is deleted and you loose your number.

The other possible message that you listed is if your number was ported to another provider.

You will need moderators assistance to look into this. Write them via private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Staliger — Mon, 31 Aug 2020 19:08:37 GMT

@BS123 It seems that you were not with PM for 90 days, so the account was closed. You can contact mods to clarify this though.

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

brettster99 — Mon, 31 Aug 2020 19:13:16 GMT

That’s usually reserved for people who where inactive for more then 90 days.

That would mean that the account is closed and the SIM will not work. You would haft to get another SIM and register again to use PM.

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

RosieR — Mon, 31 Aug 2020 20:09:27 GMT

@BS123 wrote:
Cannot get into my account. when I try to reset the password, I get this error message.

ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

@BS123 so it seems that you left your account dormant for 90 days, according to our knowledgeable users above. Come back and tell us, if this is correct. Cheers!

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

BS123 — Mon, 31 Aug 2020 21:16:49 GMT

That is correct. It has been dormant for more than 90 days.

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

BeachNBeer — Mon, 31 Aug 2020 21:19:18 GMT

@BS123 then the account is deleted and closed. You will have to purchase a new sim card, activate it with a new email and start over.

Don't forget to use a referral code for a $10 signup bonus. If you're quick today is the last day for a flash sale where you get second 30 day plan free. You just have to enter your email address then activate the card by September 11th

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

BeachNBeer — Mon, 31 Aug 2020 21:21:17 GMT

Here's the link to enter your email. Has to be entered by 11:59 pm Eastern time today!

https://publicmobile.ca/en/on/fs2020

Then you can activate a sim card by September 11th for second 30 days free.

@BS123

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

RosieR — Mon, 31 Aug 2020 22:06:23 GMT

@BS123 wrote:
That is correct. It has been dormant for more than 90 days.

@BS123 well then your account is closed so you will need a new sim card and follow @BeachNBeer instructions above. I hope you get the Flash sale. Good luck!

P.S. @BS123 come back and tell us if you got the Flash sale on time. Cheers! 😊

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Geoffholstead — Tue, 01 Sep 2020 13:18:17 GMT

I just ported my number as the account needs to be active to do so. Now I can’t login to stop autopay. I’ve reset my password 10 times and still can’t login. Any idea what I can do ?

TIA

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

shep22 — Tue, 01 Sep 2020 13:23:41 GMT

@Geoffholstead wrote:
I just ported my number as the account needs to be active to do so. Now I can’t login to stop autopay. I’ve reset my password 10 times and still can’t login. Any idea what I can do ?
TIA

@Geoffholstead hi once your number is ported out to another provider your account is closed you cannot get into it but since it is closed you will not incur any future charges on your credit card

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

hairbag1 — Tue, 01 Sep 2020 13:24:21 GMT

Porting out means your PM account is now closed.

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Geoffholstead — Tue, 01 Sep 2020 13:33:15 GMT

Awesome, thank you very much.

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

richard564564 — Wed, 14 Oct 2020 18:13:53 GMT

i have this issue and my account is still active

edited by computergeek541: phone number removed

Re: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Triguy — Wed, 14 Oct 2020 13:47:26 GMT

You should remove any personal information by clicking on the three dots on the top right corner. Submit a ticket to a moderator by clicking on the question mark on the bottom right corner.