topic Re: 8UC2 code message in Get Support

8UC2 code message

Margie1 — Wed, 05 Jan 2022 18:00:56 GMT

Good morning - I am trying to place a telephone call from alberta to B.C. and I have previously called this number many times, but now when I call I get the 8UC2 message - please advise - thank you

Re: 8UC2 code message

gblackma — Mon, 31 Aug 2020 12:34:00 GMT

@Margie1 Try adding a 1 in front of the number. Of this fails contact the moderators and ask them to have the technical department look into it for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: 8UC2 code message

Triguy — Mon, 31 Aug 2020 12:34:50 GMT

Try dialing 1 infront of the area code. If that does not work then submit a ticket to a moderator by clicking on the question mark on the bottom right corner.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/8UC1-and-8UC2-error-messages-when-dialing-a-specific-land-line/td-p/489519

Re: 8UC2 code message

Anonymous — Mon, 31 Aug 2020 12:49:42 GMT

@Margie1 wrote:
Good morning - I am trying to place a telephone call from alberta to B.C. and I have previously called this number many times, but now when I call I get the 8UC2 message - please advise - thank you

Well...for starters...it's 5:30 in the morning!! 🙂

Keep trying say every 15 minutes. Is the recipient still an active number?

Re: 8UC2 code message

Margie1 — Mon, 31 Aug 2020 16:47:51 GMT

Thank you for your help

Re: 8UC2 code message

Margie1 — Mon, 31 Aug 2020 16:50:00 GMT

Thank you

Re: 8UC2 code message

darlicious — Mon, 31 Aug 2020 18:01:08 GMT

@Margie1

These are codes used by telus technical support to indicate the issue for which you are recieving an intercept message ( your call cannot be completed as dialed.....) The 8 identifies the main issue likely in your case that the issue is on your recipients side vs yours ( pm/telus). It could be as simple as the phone is off the hook to a loss of service.....try a different method of contact in the short term and try dialing later.

Re: 8UC2 code message

Margie1 — Mon, 31 Aug 2020 18:16:32 GMT

Thank you