topic Re: SIM problem in Get Support

SIM problem

Send2ssj — Wed, 05 Jan 2022 17:59:52 GMT

I am having issues with the sim sometimes i have to take sim out and put back in to get reception . Please let me know resolution .

Re: SIM problem

esjliv — Sun, 30 Aug 2020 19:00:04 GMT

Hi @Send2ssj ,

Have you tried this SIM in another phone to see if you get the same issue?

If you get the same issue in another phone, it is likely a problem with the SIM or a provisioning issue with your account.

Also, try one or more of the below:

*rebooting your phone

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

*network reset

If you are still having issues after the above contact Public Mobile Moderators to see if there is a provisioning issue with your account.

To contact the Moderator_Team, there are two ways to reach them:

1-Click the question mark on the bottom right hand side of your screen to talk to SIMon the chat bot.

2-Contact the Moderator_Team via private message using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM problem

111111 — Mon, 31 Aug 2020 15:42:51 GMT

Depending how long you had your sim for it might be time for a new one you can do this on our self service website

https://selfserve.publicmobile.ca

Re: SIM problem

hairbag1 — Mon, 31 Aug 2020 15:54:54 GMT

@Send2ssj wrote:
I am having issues with the sim sometimes i have to take sim out and put back in to get reception . Please let me know resolution .

Try gently cleaning the contacts on the sim with a clean pencil eraser. Also, if you have access to the contacts on the phone, try cleaning them with same clean pencil eraser.

Re: SIM problem

esjliv — Mon, 31 Aug 2020 21:40:05 GMT

@hairbag1 wrote:
@Send2ssj wrote:
I am having issues with the sim sometimes i have to take sim out and put back in to get reception . Please let me know resolution .
Try gently cleaning the contacts on the sim with a clean pencil eraser. Also, if you have access to the contacts on the phone, try cleaning them with same clean pencil eraser.

LOL @hairbag1 ,

Sorry, but I could not help but laugh at this - "if you have access to the contacts on the phone, try cleaning them with same clean pencil eraser."

*Cleaning your contacts (like your Mom, Dad, friends, etc.) with a pencil eraser"

That is how I first read that part. 😂🤣

Re: SIM problem

hairbag1 — Mon, 31 Aug 2020 21:47:50 GMT

@esjliv...some of my contacts are kinda dirty...need a good scrubbing for sure. 😎