topic Issue with porting number in Get Support

Issue with porting number

Cherrys1001 — Wed, 05 Jan 2022 17:58:52 GMT

I’m trying to port my bell landline to my public mobile plan. I’ve tried this twice- once when I originally purchase the plan at the vendor who activated my SIM card then again via logging a ticket. Both times someone was suppose to get back to me if it didn’t work but I have not heard from anyone. The porting has still not been done and it’s been 3 weeks since my first attempt. Help!

Re: Issue with porting number

Dunkman — Sat, 29 Aug 2020 18:01:59 GMT

@Cherrys1001

Generally, landlines do take longer to port. Usually up to 7 days, but if it is 3 weeks, it should have been done by now.

You will need to follow up with moderators to help complete port. You may need to submit another ticket for follow up service.

Re: Issue with porting number

dabr — Sat, 29 Aug 2020 18:03:52 GMT

@Cherrys1001 wrote:
I’m trying to port my bell landline to my public mobile plan. I’ve tried this twice- once when I originally purchase the plan at the vendor who activated my SIM card then again via logging a ticket. Both times someone was suppose to get back to me if it didn’t work but I have not heard from anyone. The porting has still not been done and it’s been 3 weeks since my first attempt. Help!

@Cherrys1001 Submit a ticket to moderators via SIMon and type in "port request" and follow the prompts to finish. Here's a link to SIMon: https://publicmobile.ca.ada.support/chat/

Re: Issue with porting number

Jb456 — Sat, 29 Aug 2020 18:03:04 GMT

Is your bell line still active and in good standing? It needs to be.