topic Re: Can't access my phone, need PIN in Get Support

Can't access my phone, need PIN

DezD1980 — Wed, 05 Jan 2022 17:58:49 GMT

My phone is asking for a PIN to activate when I turn it on. What is the PIN?

Jb456 — Sat, 29 Aug 2020 17:33:22 GMT

What exactly is the full message? As this will determine what answer you need

Does it say sim Network unlock pin by chance?

If yes your phone is locked to old provider and you have to contact them for the unlock code.

Please let us know exactly the message that displays. Thanks!

DezD1980 — Sat, 29 Aug 2020 17:32:55 GMT

Yed

DezD1980 — Sat, 29 Aug 2020 17:33:10 GMT

Yes

Jb456 — Sat, 29 Aug 2020 17:34:44 GMT

Your phone is locked to your old provider

Contact them for the unlock code. If it's a Samsung phone you can open a live chat with them at Samsung Canada website.

DezD1980 — Sat, 29 Aug 2020 17:35:37 GMT

It's with Rogers. So I have to call them and ask them to unlock the phone? Will they do over the phone?

DezD1980 — Sat, 29 Aug 2020 17:36:13 GMT

Or do I call LG? It's an LG G4

Triguy — Sat, 29 Aug 2020 17:36:42 GMT

Here is a previous thread with an explaination by one of the oracles, Luddite.

Dunkman — Sat, 29 Aug 2020 17:36:54 GMT

@DezD1980 wrote:
It's with Rogers. So I have to call them and ask them to unlock the phone? Will they do over the phone?

Yes, you can call or live chat roger's agent to get unlock code. Free service.

Jb456 — Sat, 29 Aug 2020 17:38:06 GMT

@DezD1980 you have to call the old provider you got the phone from. Bell, Rogers whoever.

Only Samsung phones can be unlocked on Samsung Canada website all other phones you have to contact old provider.

gblackma — Sat, 29 Aug 2020 17:39:17 GMT

@DezD1980 contact Rogers. You will need your imei number dial *#06# to get it.S tay safe.