topic Receive a new simCard in Get Support

Receive a new simCard

mgrenier — Wed, 05 Jan 2022 17:58:38 GMT

The Sim card is not fonctionnal...

Re: Receive a new simCard

RossN — Sat, 29 Aug 2020 14:37:27 GMT

@mgrenier wrote:
The Sim card is not fonctionnal...

@mgrenier what if any messages are you getting? what type of phone is it unlocked?

Re: Receive a new simCard

gblackma — Sat, 29 Aug 2020 14:40:38 GMT

@mgrenier is this a new activation? How far did you get in the process? Check to see if your credit card as charged. Insert your SIM into your phone and try to log into your self service account.

If it wasn't. Wait 50 minutes from last attempt, go to private/ incognito mode and try again to activate your SIM card.

Here's 3 articles on activation and porting and the Refer a friend reward if you need them:
1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Re: Receive a new simCard

mgrenier — Sat, 29 Aug 2020 14:42:41 GMT

Thanks, but the sim is not new. We try to put it on a non locked iphone 6s. But it says no sim...

Re: Receive a new simCard

mgrenier — Sat, 29 Aug 2020 14:44:20 GMT

Receive a new simCard i should have write : how to Receive a new simCard. Sorry !

Re: Receive a new simCard

gblackma — Sat, 29 Aug 2020 14:46:24 GMT

@mgrenier your IPhone is probably locked to the previous provider. Contact them and ask them to unlock it for you. You will need your imei number dial *#06# to get it.

Also sync to iTunes
1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)
2. Connect to computer with USB cable.
3. Start iTunes if it doesn't auto run
4. iPhone will switch on. Wait until iTunes registers it and checks for updates
5. Install the carrier profile update (if offered, if not, go to step 6)
6. Disconnect and restart. From @luddite.

Re: Receive a new simCard

Dtack — Sat, 29 Aug 2020 14:47:25 GMT

If you want to order a new Sim Card you can order through Public Mobile directly, Amazon, Canadian Cell Supplies or a lot of local suppliers sell them - London Drugs, Esso, Superstore, just check in your area. Good luck!

Re: Receive a new simCard

mgrenier — Sat, 29 Aug 2020 14:53:05 GMT

OK ! Thanks... I'll try it...

Re: Receive a new simCard

mgrenier — Sat, 29 Aug 2020 15:21:00 GMT

Thank-you !

It worked !

Marc