topic Re: Mobile data in Get Support

Mobile data

Tobtissen — Wed, 05 Jan 2022 17:58:28 GMT

Hi there,

Just switched to public mobile, and can't get data to work properly for me I can use what's app and Gmail but I can't browse or search anything on Google maps. Also my web browser isn't working properly

Re: Mobile data

Anonymous — Sat, 29 Aug 2020 04:56:17 GMT

@Tobtissen wrote:
Hi there,
Just switched to public mobile, and can't get data to work properly for me I can use what's app and Gmail but I can't browse or search anything on Google maps. Also my web browser isn't working properly

You must be using wifi for gmail.

You need to have the correct APN settings.

What make/model/submodel is the phone?

One possible way is to turn on data. Turn off the phone. Turn phone back on. That might let it pick up the settings automatically.

Re: Mobile data

Tobtissen — Sat, 29 Aug 2020 05:00:26 GMT

I got the samsung note 20 ultra. I followed the instruction for the access name etc and have restarted my phone several times

Re: Mobile data

Anonymous — Sat, 29 Aug 2020 05:02:43 GMT

@Tobtissen wrote:
I got the samsung note 20 ultra. I followed the instruction for the access name etc and have restarted my phone several times

Maybe you can post screenshots of the APN settings screens. Maybe someone will see something amiss.

Re: Mobile data

Tobtissen — Sat, 29 Aug 2020 05:06:26 GMT

Re: Mobile data

computergeek541 — Sat, 29 Aug 2020 05:10:00 GMT

@Tobtissen wrote:
Hi there,
Just switched to public mobile, and can't get data to work properly for me I can use what's app and Gmail but I can't browse or search anything on Google maps. Also my web browser isn't working properly

As you can use e-mail and Whatsapp, this doesn't appear to be an account issue. it sounds as if is an app issue. But first, can you check the APN type field? I would start with setting it to:

default,mms

Re: Mobile data

Anonymous — Sat, 29 Aug 2020 05:11:34 GMT

@Tobtissen wrote:

The Proxy ip address should be in MMS proxy.

There should be another screen.

Re: Mobile data

computergeek541 — Sat, 29 Aug 2020 05:15:19 GMT

@Anonymous wrote:
@Tobtissen wrote:

The Proxy ip address should be in MMS proxy.
There should be another screen.

I think you just figured it out. The proxy should be blank. I remember that some carriers (including Koodo) used to use the proxy setting and if you didn't have that set, the self service tools wouldn't work. The proxy somehow verified your account identity. However, this same proxy would also cause problems logging into some e-mail or banking websites.

Re: Mobile data

Tobtissen — Sat, 29 Aug 2020 05:15:16 GMT

I did see now that Google maps has an update but the playstore doesn't seem to have a connection either. Can't seem to download it

Re: Mobile data

Anonymous — Sat, 29 Aug 2020 05:15:17 GMT

@computergeek541 wrote:
@Anonymous wrote:
@Tobtissen wrote:

The Proxy ip address should be in MMS proxy.
There should be another screen.
I think you just figured it out. The proxy should be blank.

Well we'll see. We need the rest of the settings still. Maybe he's working on that now.

Some of the settings could be slightly different too.

Re: Mobile data

Anonymous — Sat, 29 Aug 2020 05:16:17 GMT

@Tobtissen wrote:
I did see now that Google maps has an update but the playstore doesn't seem to have a connection either. Can't seem to download it

Turn off your wifi while we're trying to figure out your cell data.

Re: Mobile data

Tobtissen — Sat, 29 Aug 2020 05:18:26 GMT

Thanks so much I did have that wrong

Re: Mobile data

Anonymous — Sat, 29 Aug 2020 05:19:22 GMT

@Tobtissen wrote:
Thanks so much I did have that wrong

Sooooo....it works now?

Re: Mobile data

computergeek541 — Sat, 29 Aug 2020 05:35:01 GMT

@Anonymous wrote:
@Tobtissen wrote:
Thanks so much I did have that wrong
Sooooo....it works now?

@Tobtissen was replying to your response about the proxy.

Re: Mobile data

Anonymous — Sat, 29 Aug 2020 05:38:48 GMT

@computergeek541 wrote:
@Anonymous wrote:
@Tobtissen wrote:
Thanks so much I did have that wrong
Sooooo....it works now?

@Tobtissen was replying to your response about the proxy.

I knew he had it wrong. But that's not saying it's working. I can _assume_ it's working now by the silence. But we don't know for sure.

Re: Mobile data

gblackma — Sat, 29 Aug 2020 10:59:28 GMT

@Tobtissen if it still isn't fixed. Reset your network settings and restart your phone if it doesn't automatically do so. 5he new Samsung's will install the required settings for you.

From a Home screen, swipe up to access the apps screen.
These instructions only apply to Standard mode and the default Home screen layout.
Navigate: Settings

> General management > Reset.
Tap Reset network settings.
Review the info then tap Reset settings.
If presented, enter the current PIN, password or pattern.
To confirm, review the info then tap Reset.
Restart your phone if it doesn't automatically do so
Reenter your wifi.
To test enable data and try sending an mms message and surfing the internet.

Re: Mobile data

Reynolds10 — Sat, 29 Aug 2020 15:46:24 GMT

Hi there! This may be an issue with the phone settings. Make sure you have your data on entirely and make sure those apps you are having difficulties with are enabled to use data as well.

If you are using an iPhone, go to: Settings>Cellular>Cellular Data and make sure apps such as Safari and Google Maps are enabled.

Hope this helps!