topic Re: Has Public fixed the Apt # issue ? in Get Support

Has Public fixed the Apt # issue ?

gwhitema — Wed, 05 Jan 2022 17:58:12 GMT

Has PM fixed the Apt # issue ? I hear that people leave the field blank and instead include it in the street adress. Im just wondering because I'm setting a SIM up for a friend that lives in an apartment.

Re: Has Public fixed the Apt # issue ?

gblackma — Sat, 29 Aug 2020 00:29:59 GMT

@gwhitema

When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Re: Has Public fixed the Apt # issue ?

gwhitema — Sat, 29 Aug 2020 00:33:04 GMT

@gblackma So let's say the street addess is 123 Sesame Street and my Apt # is 5.

Would It look like this ?

5-123 Sesame Street

Or this

5 - 123 Sesame Street

Re: Has Public fixed the Apt # issue ?

gblackma — Sat, 29 Aug 2020 00:38:42 GMT

@gwhitema I would try the second one.

Re: Has Public fixed the Apt # issue ?

gwhitema — Sat, 29 Aug 2020 01:05:00 GMT

@gblackma Great thanks.

Our profiles are so similar i keep getting our posts confused 🤣

Re: Has Public fixed the Apt # issue ?

gwhitema — Sat, 29 Aug 2020 01:51:44 GMT

@gblackma I'm not sure about the space.

Canada post shows it like this.

5-123 Sesame St.

Re: Has Public fixed the Apt # issue ?

gblackma — Sat, 29 Aug 2020 01:58:46 GMT

@gwhitema Try it that way then. When I entered mine there was a space.Stay safe.

Re: Has Public fixed the Apt # issue ?

darlicious — Sat, 29 Aug 2020 03:02:32 GMT

@gwhitema

Always go with the Canada Post address that's what is the standard in determining a legitimate address. This is where some might run into an issue if they live in an illegal suite. It's not an officially registered address.....you would then use the registered address without suite # or main floor, bsmt etc....

Re: Has Public fixed the Apt # issue ?

gwhitema — Sat, 29 Aug 2020 11:40:00 GMT

Do you guys also know if PM still has their online activation assistance ? Worst case if I keep getting invalid SIM errors I could always use that.

I cand seem to find the live chat popup anymore.

EDIT: Found it !