topic Re: Stuck in set up in Get Support

Stuck in set up

pmhunter — Wed, 05 Jan 2022 17:57:21 GMT

Made an account for my second hand phone
Put Public SIM card in
Screen said it was an invalid card. Now need a PUK code
Found out phone was locked to Fido
Got it unlocked plus got the PUK code from Fido
Entered PUK code.
"INVALID"
repeated three times....then hit "dismiss"
Now it says "Not registered on network"
HELP!

Re: Stuck in set up

darlicious — Thu, 27 Aug 2020 21:04:39 GMT

@pmhunter

Test your sim in another phone. If it works then it's a phone issue. Check the sim slot. Is it dirty or anything lose? Worst case scenario the phone needs repair.

Re: Stuck in set up

pmhunter — Thu, 27 Aug 2020 21:14:46 GMT

drat...I don't have another phone.
But here are more clues to my problem that I just found....
Network = "unknown"
Service State = "out of service"
Mobile network state = "disconnected"

Re: Stuck in set up

Jessar12 — Thu, 27 Aug 2020 21:21:19 GMT

Your phone could possibly be previously stolen. Try bringing it in to a nearby phone repair shop, they might be able to help.

Re: Stuck in set up

gblackma — Thu, 27 Aug 2020 21:25:00 GMT

@pmhunter if its an iPhone sync to iTunes
1. Insert new working SIM - do not turn phone on (if SIM is already in, turn off)
2. Connect to computer with USB cable.
3. Start iTunes if it doesn't auto run
4. iPhone will switch on. Wait until iTunes registers it and checks for updates
5. Install the carrier profile update (if offered, if not, go to step 6)
6. Disconnect and restart. From @luddite.

If this fails do a network reset and restart your phone if it doesn't automatically do so. Welcome to PM. Stay safe.

Re: Stuck in set up

pmhunter — Thu, 27 Aug 2020 21:28:11 GMT

I really need the help, I really appreciate the help but please keep in mind....all advice must be given as if you were instructing a tech-delayed two-year-old

Re: Stuck in set up

pmhunter — Thu, 27 Aug 2020 21:29:36 GMT

Its a Samsung J3-6

Re: Stuck in set up

gblackma — Thu, 27 Aug 2020 21:33:01 GMT

@Jessar12 Try the same network reset and restart your phone if it doesn't automatically do so.

Reset Network Settings

From a Home screen, navigate: Apps > Settings. > Backup and reset. These instructions apply to Standard mode only.
Tap Reset network settings.
Tap RESET SETTINGS.
If applicable, enter the PIN, password, fingerprint, or pattern then tap RESET SETTINGS again to confirm.

Re: Stuck in set up

will13am — Thu, 27 Aug 2020 21:33:15 GMT

@pmhunter , this may be what you are looking for. Follow the help article and contact the moderators for assistance.

https://www.publicmobile.ca/en/qc/get-help/articles/where-to-find-your-puk

Re: Stuck in set up

gpixel — Thu, 27 Aug 2020 22:25:23 GMT

@pmhunter hi give Samsung a call and they will give you to correct unlock code. for the PUK code, try entering the phone unlock code the fido reps gave you. not the puk code

Re: Stuck in set up

computergeek541 — Thu, 27 Aug 2020 22:54:28 GMT

@gpixel wrote:
@pmhunter hi give Samsung a call and they will give you to correct unlock code. for the PUK code, try entering the phone unlock code the fido reps gave you. not the puk code

I am almost willing to wager that Fido gave this customer the PUK for the Fido sim card. That would be useless for the Public Mobile customer, and could not be used on a Public Mobile sim card (nor any other Fido sim card).

If the SIM Network Unlock PUK is needed, that would need to be used before the phone will accept the SIM Network Unlock PIN. If these are needed, both would be needed to unlock the device to use on networks others than Rogers/Fido.

Re: Stuck in set up

darlicious — Thu, 27 Aug 2020 22:56:16 GMT

@pmhunter

Try @gpixel advice or call fido back and get it corrected. Don't know why or how fido could give you the wrong code.....since its tied to your account.

Re: Stuck in set up

will13am — Thu, 27 Aug 2020 23:58:53 GMT

@darlicious wrote:
@pmhunter
Test your sim in another phone. If it works then it's a phone issue. Check the sim slot. Is it dirty or anything lose? Worst case scenario the phone needs repair.

I am a gadget guy. Where can I buy a tool to inspect/clean SIM contacts?