topic Re: PUK code in Get Support

PUK code

Hailsb98 — Wed, 05 Jan 2022 17:56:59 GMT

Can someone please inform me of my PUK code so I can unlock my SIM card it says to call my provider but there is no phone number for Public Mobile.

Re: PUK code

Jb456 — Thu, 27 Aug 2020 09:06:39 GMT

You need to contact the moderators for that.

Two ways to reach them.

2- or via private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK code

Triguy — Thu, 27 Aug 2020 10:57:42 GMT

Here is an explanation by one of the Oracles, Luddite.

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable

Re: PUK code

benfatto — Thu, 27 Aug 2020 13:45:27 GMT

@Hailsb98 PM SIMs are not locked, as shipped. Your phone is almost certainly locked to your previous carrier. Call them to get the unlock code.

Re: PUK code

katherineb379 — Thu, 27 Aug 2020 15:13:19 GMT

PM does not require a PUK code. When they send you the Sim card you should be able to put it in your phone and have service. Which provider were you with before? I'm guessing your phone is locked to your previous carrier. Call them to get the unlock code, since unlocking od phones is free now.