topic Re: trying to port in a number in Get Support

trying to port in a number

tatidramati — Wed, 05 Jan 2022 17:56:54 GMT

can a mod help me with this?

Re: trying to port in a number

computergeek541 — Thu, 27 Aug 2020 03:49:29 GMT

@tatidramati wrote:
can a mod help me with this?

Please go to https://publicmobile.ca.ada.support/chat and once there, type "port request".

Re: trying to port in a number

Anonymous — Thu, 27 Aug 2020 03:49:46 GMT

@tatidramati wrote:
can a mod help me with this?

Are you just activating or do you already have a number and you now want to port your old number over?

A mod won't just come running 🙂 you would need to contact them. Click Get Help up top and then muddle your way through the chatbot looking either submit a ticket or a private message.

Re: trying to port in a number

tatidramati — Thu, 27 Aug 2020 03:51:05 GMT

yeah, but they are sooooo sloowww tonight.... got my first message 3 hours ago... asking me for the PIN...nothing else after that

Re: trying to port in a number

computergeek541 — Thu, 27 Aug 2020 03:52:42 GMT

@tatidramati wrote:
yeah, but they are sooooo sloowww tonight.... got my first message 3 hours ago... asking me for the PIN...nothing else after that

They're the only ones who can help you with this, so unfortunately you'll have to wait for a reply from them and for them to submit the porting request.

Re: trying to port in a number

Anonymous — Thu, 27 Aug 2020 03:53:22 GMT

@tatidramati wrote:
yeah, but they are sooooo sloowww tonight.... got my first message 3 hours ago... asking me for the PIN...nothing else after that

Did you reply to the email or the private message?

Re: trying to port in a number

tatidramati — Thu, 27 Aug 2020 04:06:14 GMT

yep

Re: trying to port in a number

Anonymous — Thu, 27 Aug 2020 04:09:34 GMT

@tatidramati wrote:
yep

yep email or yep private message or yep both or yep you gotta wait?

The email is just a notification of the fact that you got something in your private message inbox. (assuming it's set on still from default) Don't bother replying to it.

Re: trying to port in a number

tatidramati — Thu, 27 Aug 2020 04:12:17 GMT

private message

Re: trying to port in a number

domobee — Thu, 27 Aug 2020 04:42:08 GMT

I just got my number ported within 1 hour of sending a message. In the private message I made sure to include the info from this link (alternate phone number, name of account holder, and account number/pin) https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
If you didn't include this info, I would pm back referencing your ticket number which is what I did!

Re: trying to port in a number

tatidramati — Thu, 27 Aug 2020 05:09:01 GMT

I did all of this. No reply. I sent 4 other messages to mods. I think I felt into a black hole.

Re: trying to port in a number

4star60 — Thu, 27 Aug 2020 05:56:00 GMT

I would guess it is in process. The support is not chatty on here! 🙂

Re: trying to port in a number

JeanBaptiste — Sun, 06 Sep 2020 19:33:45 GMT

Hi, I'm trying to come back to my old company but am unable to find certain information concerning the actual provider, which is Freedom Mobile.

Can I get help porting my # to Public Mobile please?

By the way, I still have the same # I had when I was with Public Mobile when it left Canada.

Re: trying to port in a number

Triguy — Sun, 06 Sep 2020 19:57:12 GMT

You would need to contact Freedom Mobile.

Calls to Customer Care are free when dialed from your Freedom Mobile phone.

611 on Freedom Phone

1-877-946-3184 (within North America)

Re: trying to port in a number

gblackma — Sun, 06 Sep 2020 19:49:41 GMT

@JeanBaptiste to port over from Freedom. Give them the name on the account, the number to port and the Freedom account number. My dad has an account there and the information is available. Stay safe

Re: trying to port in a number

BVokey — Mon, 07 Sep 2020 19:47:24 GMT

Once you activate with public mobile your old # automatically ports over to public mobile and cancels your old plan with other provider. I found Walmart representative super helpful if you need someone to do it for you.