topic Re: Aw, Snap! Chrome crashing on mobile in Get Support

Aw, Snap! Chrome crashing on mobile

sheytoon — Wed, 05 Jan 2022 17:56:42 GMT

Has anyone else experienced this issue, and is there any solution? I searched but couldn't find anything.

For me it only happens when I'm browsing on my phone, and it happens constantly.

Re: Aw, Snap! Chrome crashing on mobile

chrisbasm — Thu, 27 Aug 2020 00:32:51 GMT

@sheytoon- Did you update chrome recently (or are you set for automatic updates)? Perhaps you can go back to the previous version. You should be able to find one online. Alternatively, there is software for android to make backup copies of installed software. That way if this situation happens, you can re-install the old version.

Re: Aw, Snap! Chrome crashing on mobile

rimgjackson — Thu, 27 Aug 2020 00:35:02 GMT

This has solved the problem for me:

1. Click on Chrome

2. Double click [Home] button on phone

3. Swipe up to close each browsing page

4. Re-try website

Re: Aw, Snap! Chrome crashing on mobile

gpixel — Thu, 27 Aug 2020 01:57:15 GMT

@sheytoon no, I haven't run into that problem yet. try clearing the apps storage and cache on your device's apps menu. other than that probably uninstall, restart and reinstall, restart.

the issue I have is random freezes... I have to swipe up to get to the multi task menu and then go back in chrome to get it working again

do you have any adblocker apps installed? maybe try turning on lite mode if you haven't already done so.

Re: Aw, Snap! Chrome crashing on mobile

will13am — Thu, 27 Aug 2020 01:39:19 GMT

@sheytoon , this has been happening a lot lately for me. With the self serve and community, I have learned to expect the unexpected. This one seems less worrisome that the certificate issues.

Re: Aw, Snap! Chrome crashing on mobile

sheytoon — Thu, 27 Aug 2020 03:34:57 GMT

@gpixel yes I'm using an ad blocker. Never thought to check it. So far I whitelisted publicmobile.ca.ada.support and haven't had a crash yet. Will monitor for a few days and let you know.

Thanks for the suggestion!

Re: Aw, Snap! Chrome crashing on mobile

sheytoon — Fri, 28 Aug 2020 11:53:39 GMT

Looks like ad blocking was the root cause. I whitelisted the following domains and haven't had any issues since!

publicmobile.ca.ada.support

rollout.ca.ada.support

static.ada.support